Role Overview:
This role involves complete ownership of daily operations, with a strong focus on data-driven decision-making, team management, and operational efficiency. The ideal candidate should come from a fast-paced fashion D2C brand and be comfortable handling high order volumes.
Key Responsibilities:
- Oversee end-to-end e-commerce operations across order processing, fulfillment, and customer experience
- Manage and lead a team of 5–10 members across customer support and operations
- Monitor and optimize key operational metrics such as RTO (Return to Origin), delivery performance, and order flow
- Analyze data across regions/states to identify trends (e.g., high RTO zones, delivery inefficiencies, COD performance)
- Implement strategies to reduce RTO and improve overall operational efficiency
- Work closely with logistics partners and internal teams to ensure smooth execution
- Drive SOP creation, process improvements, and scalability of operations
- Maintain dashboards and regularly report on key performance metrics
Requirements:
- 3–5 years of experience in e-commerce operations, preferably in a fashion D2C brand
- Must be currently working in a fashion brand or have worked in one very recently (within the last 2–3 months)
- Consistent work history with no unexplained employment gaps
- Prior experience working with brands handling 1000+ orders per day
- Strong analytical and data interpretation skills
- Proven experience in managing teams of at least 5–10 people
- Deep understanding of B2C operations, including COD orders, RTO management, and logistics workflows
- High ownership mindset with the ability to operate in a fast-paced environment
Additional Requirements:
- Experience with Shopify or similar e-commerce platforms
- Familiarity with logistics aggregators and operational tools
- Strong problem-solving and process optimization skills
Additional Note:
Candidates should have hands-on experience with Shopify, Shiprocket, and similar logistics/operations tools or aggregators. A strong understanding of backend systems and a tech-savvy approach to operations is essential for this role.
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
Role Overview:
This role involves handling all incoming customer queries, ensuring quick resolution, and maintaining a smooth and positive customer experience. The ideal candidate should also be skilled in communication techniques that help guide customers effectively and confidently.
Key Responsibilities:
- Handle all inbound customer calls within a defined calling window
- Respond to and manage customer queries on WhatsApp
- Assist customers with product selection, sizing, and order-related queries
- Handle customer concerns and complaints, including managing dissatisfied or angry customers calmly and professionally
- Ensure high levels of customer satisfaction across all interactions
- Follow communication SOPs and maintain quick response times
Requirements:
- Strong communication skills (Hindi & English)
- Prior experience in customer support, telecalling, or similar roles (preferably in e-commerce/fashion)
- Good understanding of sales techniques and persuasive communication
- Ability to handle high-volume conversations and multitask efficiently
- Strong problem-solving skills and ownership mindset
Working Environment:
- Fast-paced, high-growth setup
- Requires responsibility, consistency, and attention to detail
Bonus:
- Experience in D2C or fashion brands
- Strong communication and customer-handling skills
#ManpowerhiringinNoida #HiringConsultancyinNoida #ConsultancyinNoida
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Job description:
1-5 years of proven experience as an IT Business Development Executive.
Identify new business opportunities and potential clients on platforms like Upwork, Freelancer, Fiverr, and LinkedIn.
Write compelling proposals and bids tailored to client requirements across Web Development, Mobile apps, and Digital Marketing.
Collaborate with the technical team to create project estimates, timelines, and custom strategies.
Build and maintain long-term client relationships through regular communication and follow-ups.
Meet monthly and quarterly sales targets through proactive outreach and deal closures.
Stay updated with industry trends, competitor activities, and emerging technologies.
Participate in client calls and discussions to understand requirements and close deals.
Excellent written and verbal communication skills in English.
Ability to work independently and as part of a team and strong negotiation, presentation, and interpersonal skills.
#ManpowerhiringinMohali #ConsultancyinMohali #HiringConsultancyinMohali
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
