Role Overview:
This role involves complete ownership of customer support operations across channels, with a strong focus on building SOPs, managing teams, and ensuring a high-quality customer experience. The ideal candidate should come from a fashion D2C brand operating at a premium level.
Key Responsibilities:
- Oversee all customer interactions across WhatsApp, Instagram, email, and calls
- Manage and lead a team of 5–10 customer support executives
- Create, implement, and continuously improve SOPs for all customer support processes
- Ensure timely resolution of customer queries, complaints, and escalations
- Maintain high customer satisfaction and service quality standards
- Monitor team performance, response times, and resolution metrics
- Handle complex or high-priority customer situations when required
- Work closely with operations and marketing teams to streamline customer experience
Requirements:
- 3–5 years of experience in customer support within a fashion D2C brand
- Must have experience working with brands having an AOV of ₹5000 or above
- Proven experience in creating and implementing SOPs for customer support
- Experience in managing teams of at least 5–10 people
- Strong understanding of customer behavior in premium fashion/e-commerce
- Excellent communication, problem-solving, and team management skills
- High ownership mindset and ability to work in a fast-paced environment
Additional Requirements:
- Experience with CRM tools, WhatsApp automation, and support dashboards
- Strong understanding of customer journey and retention strategies
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Role Overview
We are seeking a proactive and detail-oriented Cost Manager with strong expertise in Civil Interior Works for corporate workplace projects. The ideal candidate will be responsible for cost estimation, quantity surveying, vendor coordination, commercial management, and client interaction throughout the project lifecycle.
This role requires strong commercial acumen, technical understanding of interior fit-out works, and the ability to manage project costs while ensuring quality and timely delivery.
Key Responsibilities
1. BOQ & Cost Estimation
- Prepare detailed BOQs for civil and interior fit-out works based on GFC drawings, concept designs, and site requirements.
- Develop accurate project cost estimates, budgeting, and cost benchmarks.
- Provide value engineering solutions to optimize project costs without compromising quality or design intent.
- Maintain updated market rates for materials, labour, finishes, and vendor pricing.
2. Quantity Surveying & Commercial Management
- Perform quantity take-offs for civil and interior works including flooring, ceilings, partitions, finishes, joinery, and related packages.
- Monitor project costs from design development through execution and closure.
- Manage variations, billing certifications, subcontractor evaluations, and final account settlements.
- Ensure commercial compliance and budget control across projects.
3. Tendering & Vendor Coordination
- Float RFQs, analyse quotations, and prepare comparative statements.
- Coordinate and negotiate with contractors, suppliers, and vendors for civil interior packages.
- Validate vendor bills against BOQs, approved rates, and site progress.
- Support procurement and commercial finalisation activities.
4. Client Coordination & Pre-Sales Support
- Participate in client discussions for cost presentations, budgeting, and BOQ clarifications.
- Collaborate with design and business development teams during proposal and tender stages.
- Assist in preparing commercial proposals and project cost plans.
5. Documentation & Reporting
- Maintain commercial documentation, approvals, contracts, and project trackers.
- Prepare MIS reports, cost reports, and cash flow projections for management review.
- Ensure adherence to company SOPs, quality standards, and project timelines.
Skills & Qualifications
- Bachelor’s Degree in Civil Engineering / Quantity Surveying.
- 5–6 years of experience in costing, quantity surveying, and commercial management for workplace interiors or corporate fit-out projects.
- Strong understanding of interior fit-out materials, execution methodologies, and commercial processes.
- Proficiency in MS Excel, AutoCAD, and estimation tools.
- Excellent analytical, negotiation, and communication skills.
- Ability to work in a fast-paced Design & Build environment.
Preferred
- Experience in corporate workplace interiors and turnkey fit-out projects.
- Exposure to vendor management, billing, and project commercial closures.
- MBA RICS is an added advantage.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
