Role Overview:
This role involves complete ownership of customer support operations across channels, with a strong focus on building SOPs, managing teams, and ensuring a high-quality customer experience. The ideal candidate should come from a fashion D2C brand operating at a premium level.
Key Responsibilities:
- Oversee all customer interactions across WhatsApp, Instagram, email, and calls
- Manage and lead a team of 5–10 customer support executives
- Create, implement, and continuously improve SOPs for all customer support processes
- Ensure timely resolution of customer queries, complaints, and escalations
- Maintain high customer satisfaction and service quality standards
- Monitor team performance, response times, and resolution metrics
- Handle complex or high-priority customer situations when required
- Work closely with operations and marketing teams to streamline customer experience
Requirements:
- 3–5 years of experience in customer support within a fashion D2C brand
- Must have experience working with brands having an AOV of ₹5000 or above
- Proven experience in creating and implementing SOPs for customer support
- Experience in managing teams of at least 5–10 people
- Strong understanding of customer behavior in premium fashion/e-commerce
- Excellent communication, problem-solving, and team management skills
- High ownership mindset and ability to work in a fast-paced environment
Additional Requirements:
- Experience with CRM tools, WhatsApp automation, and support dashboards
- Strong understanding of customer journey and retention strategies
#ManpowerhiringinNoida #HiringConsultancyinNoida #ConsultancyinNoida
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Role Overview:
This role involves complete ownership of daily operations, with a strong focus on data-driven decision-making, team management, and operational efficiency. The ideal candidate should come from a fast-paced fashion D2C brand and be comfortable handling high order volumes.
Key Responsibilities:
- Oversee end-to-end e-commerce operations across order processing, fulfillment, and customer experience
- Manage and lead a team of 5–10 members across customer support and operations
- Monitor and optimize key operational metrics such as RTO (Return to Origin), delivery performance, and order flow
- Analyze data across regions/states to identify trends (e.g., high RTO zones, delivery inefficiencies, COD performance)
- Implement strategies to reduce RTO and improve overall operational efficiency
- Work closely with logistics partners and internal teams to ensure smooth execution
- Drive SOP creation, process improvements, and scalability of operations
- Maintain dashboards and regularly report on key performance metrics
Requirements:
- 3–5 years of experience in e-commerce operations, preferably in a fashion D2C brand
- Must be currently working in a fashion brand or have worked in one very recently (within the last 2–3 months)
- Consistent work history with no unexplained employment gaps
- Prior experience working with brands handling 1000+ orders per day
- Strong analytical and data interpretation skills
- Proven experience in managing teams of at least 5–10 people
- Deep understanding of B2C operations, including COD orders, RTO management, and logistics workflows
- High ownership mindset with the ability to operate in a fast-paced environment
Additional Requirements:
- Experience with Shopify or similar e-commerce platforms
- Familiarity with logistics aggregators and operational tools
- Strong problem-solving and process optimization skills
Additional Note:
Candidates should have hands-on experience with Shopify, Shiprocket, and similar logistics/operations tools or aggregators. A strong understanding of backend systems and a tech-savvy approach to operations is essential for this role.
#ManpowerhiringinNoida #HiringConsultancyinNoida #ConsultancyinNoida
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
Role Overview:
This role involves handling all incoming customer queries, ensuring quick resolution, and maintaining a smooth and positive customer experience. The ideal candidate should also be skilled in communication techniques that help guide customers effectively and confidently.
Key Responsibilities:
- Handle all inbound customer calls within a defined calling window
- Respond to and manage customer queries on WhatsApp
- Assist customers with product selection, sizing, and order-related queries
- Handle customer concerns and complaints, including managing dissatisfied or angry customers calmly and professionally
- Ensure high levels of customer satisfaction across all interactions
- Follow communication SOPs and maintain quick response times
Requirements:
- Strong communication skills (Hindi & English)
- Prior experience in customer support, telecalling, or similar roles (preferably in e-commerce/fashion)
- Good understanding of sales techniques and persuasive communication
- Ability to handle high-volume conversations and multitask efficiently
- Strong problem-solving skills and ownership mindset
Working Environment:
- Fast-paced, high-growth setup
- Requires responsibility, consistency, and attention to detail
Bonus:
- Experience in D2C or fashion brands
- Strong communication and customer-handling skills
#ManpowerhiringinNoida #HiringConsultancyinNoida #ConsultancyinNoida
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
