Key Responsibilities:
• Team Management: Lead, coach, and manage a team of support leads, quality analysts,
and frontline agents handling inbound/outbound queries during the night shift.• Service Delivery: Ensure service level agreements (SLAs), turnaround times (TATs), and
customer satisfaction metrics (CSAT/NPS) are consistently met or exceeded.• Client Escalations: Act as the senior point of contact for escalated client issues during
the night shift; resolve critical incidents with urgency and professionalism.• Performance Monitoring: Utilize dashboards and analytics to monitor agent
productivity, ticket resolution times, and customer satisfaction scores.• Compliance: Ensure that all customer interactions adhere to regulatory requirements
such as PCI DSS, GDPR, RBI/SEBI (for fintech), and internal quality standards.• Continuous Improvement: Identify and drive opportunities for process improvements,
automation, and support optimization.• Collaboration: Work closely with cross-functional teams including product, risk,
compliance, and engineering to ensure end-to-end client issue resolution.
Required Qualifications:
• Bachelor’s degree in Business, Finance, IT, or related discipline; MBA preferred.• 8–12 years of experience in customer support/service delivery, with at least 3–5 years in
a managerial role handling night shift operations.• Experience in the fintech domain or BPO setup supporting global fintech clients is highly
desirable.• Strong analytical, reporting, and people management skills.• Ability to manage large teams (30+ members) across multiple support channels (voice,
email, chat, social).• Excellent Communication Skills• Willingness to work full-time night shifts and be available for weekend/holiday
escalations as needed.
Preferred Skills & Certifications:
• ITIL, Six Sigma, or COPC certifications are a strong plus.• Knowledge of fintech regulations such as PCI DSS, AML/KYC, RBI/SEBI guidelines.• Experience in leading client onboarding or transitions in a BPO or shared services
environment.
What We Offer:
• Competitive salary + Performance bonuses.• Medical insurance• A fast-growing, innovation-driven work environment.• Learning & career growth opportunities in the fintech support space.
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if Interested, kindly forward your updated CV on hr6@tasolutions.in or can call on 9041287949. We will really appreciate it if you forward this position to your colleagues or Friends.
Job description:
1. 8 to 10 years experience in automotive industry experience
2. Independently preparation of APQP, PPAP documents.
3. Developing and implementing of quality control systems, SOP, CP, MSA, SPC, 8D & 7 QC Tools etc.
4. Monitoring and analysing quality performance of KPI preparation,
5. Aware of measuring Instruments Knowledge
6. Aware and documentation of ISO-9001,TS MASE IATF – 16949 quality system.
7. Collaborating with operations managers to develop and implement controls and improvements.
8. Ensuring that workflows, process and products audit comply with safety regulations.
9. Very good excellence in Microsoft xl & PPT preparation.
10. Developing corrective actions, solutions, and improvements.
11. Knowledge about the mail communication
Key responsibilities
1. Quality Management System (QMS): Develop, implement, monitor, and optimize a company’s QMS to ensure compliance with industry standards and regulations.
2. Team leadership: Lead, mentor, and train a quality assurance team, manage performance, and develop talent.
3. Process improvement: Drive continuous improvement initiatives through data analysis, root cause analysis, and implementation of corrective and preventive actions (CAPA).
4. Audits and compliance: Conduct internal and external audits, ensure compliance with regulations (like FDA, ISO, or CAP), and represent the company during regulatory inspections.
5. Cross-functional collaboration: Work with departments like production, engineering, and supply chain to identify and resolve quality issues and ensure quality is integrated into all processes.
6. Data analysis and reporting: Collect, analyze, and summarize quality performance data, prepare reports, and make data-driven decisions to guide improvement efforts.
7. Supplier management: Collaborate with suppliers and partners to ensure they meet the company’s quality standards and are compliant with agreements.
Knowledge: In-depth knowledge of quality control procedures, statistical process control (SPC), and relevant industry regulations and standards.
Skills: Strong analytical, problem-solving, communication, and leadership skills are essential.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr6@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
Being Automation Engineer, you will beresponsible to–
01. To write the complete program of Industrial Controller like (PLC, HMI, Servo, SCADA, VFD, Control Panel and other controllers).
02. Responsible to handle given programming task while co ordinating with Project Manager.
03. Develop the program while conducting the electrical troubleshooting of Industrial controller, Control Panel, Wiring, etc
04. Work in a team and independently to troubleshoot real time programming errors in the ladder logic.
05. On-site support includes Program Execution, Electrical installation, Guidanceto customer & online commissioning,
06. Project execution (mainly based on Pro-face, Delta, Omron, Mitsubishi, Siemens) &verification of process.
07. Ensure the Customer Satisfaction.
08. Respond quickly to customer calls.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
