Key Responsibilities :-
Achieve monthly, quarterly, and annual revenue targets.
Lead and mentor Sales Engineers, Regional Sales Engineers, and Business
Associates.
Manage and grow key accounts by building strong client relationships.
Acquire new customers through targeted visits, exhibitions, and networking.
Expand dealer and OEM network in key territories.
Ensure timely collection of payments and accurate CRM reporting.
Collaborate with internal teams (Production, Service, R&D, Dispatch) to ensure
smooth delivery and support.
Conduct market research and competitor analysis to identify new opportunities.
Requirements :-
Bachelor’s degree in Engineering / Business
7+ years of industrial equipment sales experience, with at least 3 in a managerial role.
Strong leadership, negotiation, and communication skills.
Proficiency in CRM tools and MS Office.
Willingness to travel extensively across India.
KPIs / Metrics
Sales revenue achievement.
New customer acquisition.
Timely payment collection.
Lead generation & conversion ratio.
Customer retention & satisfaction.
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if Interested, kindly forward your updated CV on hr5@tasolutions.in or can call on 9041287949. We will really appreciate it if you forward this position to your colleagues or Friends.
Key Responsibilities:
1. Customer Complaints & Technical Issue Resolution
Ensure timely registration, acknowledgment, and resolution of customer complaints
and warranty claims.
Maintain high first-time fix rates and customer satisfaction scores.
Monitor technical issues and implement corrective actions to reduce recurring
problems.
2. Service Franchisee & Personnel Management
Identify, appoint, and support service franchisees and personnel across India to ensure
nationwide coverage.
Conduct onboarding, training, and regular performance reviews of franchisees and
service personnel.
Ensure service quality compliance and SLA adherence across all service partners.
3. Service Team Leadership & Development
Lead and mentor the internal service team to achieve high performance.
Provide technical and soft skills training and monitor team KPIs.
Maintain employee engagement, productivity, and low attrition.
4. Service Revenue & Process Improvement
Drive revenue growth through AMC contracts, spare parts, and accessories sales.
Ensure timely renewal of service contracts and upsell services where possible.
Identify and implement process improvements to enhance efficiency and reduce costs.
5. Career Development & Succession Planning
Acquire skills and experience to progress toward Deputy General Manager –
Customer Service Operations.
Undertake cross-functional projects, mentorship, and leadership initiatives to
strengthen business acumen.
Key Performance Indicators (KPIs):
Register ≥ 95% complaints in CRM and acknowledge within 2 hours.
Close ≥ 90% of standard cases in ≤ 3 days; ≥ 80% complex cases in 5–7 days.
Maintain ≥ 90% CSAT and ≥ 85% first-time fix rate.
Appoint ≥ 10 new franchisees per quarter until full coverage.
Ensure ≥ 90% SLA compliance across all franchisees.
Maintain ≥ 90% CSAT through franchisee-handled services.
Ensure ≥ 90% of team members achieve their KPIs.
Achieve ≥ 20% YoY AMC growth and ≥ 90% renewal rate.
Implement ≥ 3 cost-saving or process improvements annually.
Achieve ≥ 85% positive team/leadership feedback and ≥ 90% CSAT.
Qualifications & Skills:
Bachelor’s degree or Diploma in Mechanical/Electrical Engineering , or relevant
field.
Minimum 3–5 years of experience in after-sales, service operations, or customer
service management.
Strong leadership and team management skills.
Technical knowledge of industrial equipment (HVAC, refrigeration, compressed-air
systems, chillers, dehumidifiers, Panel A/c.).
Proficiency in CRM/service management software and MS Office.
Excellent communication, problem-solving, and decision-making skills.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
if Interested, kindly forward your updated CV on hr5@tasolutions.in or can call on 9041287949. We will really appreciate it if you forward this position to your colleagues or Friends.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.