Role Overview:
This role involves complete ownership of customer support operations across channels, with a strong focus on building SOPs, managing teams, and ensuring a high-quality customer experience. The ideal candidate should come from a fashion D2C brand operating at a premium level.
Key Responsibilities:
- Oversee all customer interactions across WhatsApp, Instagram, email, and calls
- Manage and lead a team of 5–10 customer support executives
- Create, implement, and continuously improve SOPs for all customer support processes
- Ensure timely resolution of customer queries, complaints, and escalations
- Maintain high customer satisfaction and service quality standards
- Monitor team performance, response times, and resolution metrics
- Handle complex or high-priority customer situations when required
- Work closely with operations and marketing teams to streamline customer experience
Requirements:
- 3–5 years of experience in customer support within a fashion D2C brand
- Must have experience working with brands having an AOV of ₹5000 or above
- Proven experience in creating and implementing SOPs for customer support
- Experience in managing teams of at least 5–10 people
- Strong understanding of customer behavior in premium fashion/e-commerce
- Excellent communication, problem-solving, and team management skills
- High ownership mindset and ability to work in a fast-paced environment
Additional Requirements:
- Experience with CRM tools, WhatsApp automation, and support dashboards
- Strong understanding of customer journey and retention strategies
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Role Overview:
This role involves complete ownership of daily operations, with a strong focus on data-driven decision-making, team management, and operational efficiency. The ideal candidate should come from a fast-paced fashion D2C brand and be comfortable handling high order volumes.
Key Responsibilities:
- Oversee end-to-end e-commerce operations across order processing, fulfillment, and customer experience
- Manage and lead a team of 5–10 members across customer support and operations
- Monitor and optimize key operational metrics such as RTO (Return to Origin), delivery performance, and order flow
- Analyze data across regions/states to identify trends (e.g., high RTO zones, delivery inefficiencies, COD performance)
- Implement strategies to reduce RTO and improve overall operational efficiency
- Work closely with logistics partners and internal teams to ensure smooth execution
- Drive SOP creation, process improvements, and scalability of operations
- Maintain dashboards and regularly report on key performance metrics
Requirements:
- 3–5 years of experience in e-commerce operations, preferably in a fashion D2C brand
- Must be currently working in a fashion brand or have worked in one very recently (within the last 2–3 months)
- Consistent work history with no unexplained employment gaps
- Prior experience working with brands handling 1000+ orders per day
- Strong analytical and data interpretation skills
- Proven experience in managing teams of at least 5–10 people
- Deep understanding of B2C operations, including COD orders, RTO management, and logistics workflows
- High ownership mindset with the ability to operate in a fast-paced environment
Additional Requirements:
- Experience with Shopify or similar e-commerce platforms
- Familiarity with logistics aggregators and operational tools
- Strong problem-solving and process optimization skills
Additional Note:
Candidates should have hands-on experience with Shopify, Shiprocket, and similar logistics/operations tools or aggregators. A strong understanding of backend systems and a tech-savvy approach to operations is essential for this role.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
One should have good experience in Autocad, 2D and 3D Drawings, Engineering drawings.
Diploma Mechanical
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues
