Urgent hiring for After Sales & Service profile for Mumbai location. 

Key Responsibilities:

1. Customer Complaints & Technical Issue Resolution
 Ensure timely registration, acknowledgment, and resolution of customer complaints
and warranty claims.
 Maintain high first-time fix rates and customer satisfaction scores.
 Monitor technical issues and implement corrective actions to reduce recurring
problems.
2. Service Franchisee & Personnel Management
 Identify, appoint, and support service franchisees and personnel across India to ensure
nationwide coverage.
 Conduct onboarding, training, and regular performance reviews of franchisees and
service personnel.
 Ensure service quality compliance and SLA adherence across all service partners.
3. Service Team Leadership & Development
 Lead and mentor the internal service team to achieve high performance.
 Provide technical and soft skills training and monitor team KPIs.
 Maintain employee engagement, productivity, and low attrition.
4. Service Revenue & Process Improvement
 Drive revenue growth through AMC contracts, spare parts, and accessories sales.
 Ensure timely renewal of service contracts and upsell services where possible.
 Identify and implement process improvements to enhance efficiency and reduce costs.

5. Career Development & Succession Planning
 Acquire skills and experience to progress toward Deputy General Manager –
Customer Service Operations.
 Undertake cross-functional projects, mentorship, and leadership initiatives to
strengthen business acumen.

Key Performance Indicators (KPIs):

 Register ≥ 95% complaints in CRM and acknowledge within 2 hours.
 Close ≥ 90% of standard cases in ≤ 3 days; ≥ 80% complex cases in 5–7 days.
 Maintain ≥ 90% CSAT and ≥ 85% first-time fix rate.
 Appoint ≥ 10 new franchisees per quarter until full coverage.
 Ensure ≥ 90% SLA compliance across all franchisees.
 Maintain ≥ 90% CSAT through franchisee-handled services.
 Ensure ≥ 90% of team members achieve their KPIs.
 Achieve ≥ 20% YoY AMC growth and ≥ 90% renewal rate.
 Implement ≥ 3 cost-saving or process improvements annually.
 Achieve ≥ 85% positive team/leadership feedback and ≥ 90% CSAT.

Qualifications & Skills:

 Bachelor’s degree or Diploma in Mechanical/Electrical Engineering , or relevant
field.
 Minimum 3–5 years of experience in after-sales, service operations, or customer
service management.
 Strong leadership and team management skills.
 Technical knowledge of industrial equipment (HVAC, refrigeration, compressed-air
systems, chillers, dehumidifiers, Panel A/c.).
 Proficiency in CRM/service management software and MS Office.
 Excellent communication, problem-solving, and decision-making skills.

#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment

if Interested, kindly forward your updated CV on hr5@tasolutions.in  or can call on 9041287949. We will really appreciate it if you forward this position to your colleagues or Friends.

Urgent hiring for Area Sales Manager (ASM) profile for Multiple locations. 

Key Responsibilities:

1. Sales Planning & Execution
   • Develop and implement effective sales strategies for the assigned territory.
   • Achieve monthly, quarterly, and annual sales targets.
   • Prepare and present sales forecasts and performance reports.
2. Market Development
   • Identify new business opportunities and potential markets.
   • Build and maintain relationships with key dealers, distributors, architects, builders, and contractors.
   • Conduct market research to track competitor activities and industry trends.
3. Team Management
   • Lead and motivate the sales team to achieve sales goals.
   • Provide training, guidance, and support to team members.
   • Monitor team performance and take corrective actions where necessary.
4. Customer Relationship Management
   • Ensure excellent customer service and after-sales support.
   • Handle customer queries, complaints, and resolve issues promptly.
   • Maintain long-term relationships to ensure repeat business.
5. Reporting & Coordination
   • Maintain accurate sales and customer records.
   • Coordinate with marketing, production, and logistics teams for smooth operations.
   • Submit timely MIS reports to management.

Required Qualifications & Skills:

• Education: Graduate in any discipline (MBA preferred).
• Experience: Minimum 4–5 years in sales, preferably in building material (UPVC, toughened glass, tiles, etc.).
• Gender Preference: Male candidates only.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and CRM tools.
• Willingness to travel extensively within the assigned territory.

Salary & Benefits :- 

• Incentives and performance-based bonuses.
• Travel and other allowances.

#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment

If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.

Job opening for the  Sales & Marketing  profile for Mohali location.

key roles and responsibility

We are looking for a highly driven and street-smart sales professional who can effectively represent our premium furniture brand. The candidate should:

• Be confident, articulate, and have strong verbal and written communication skills
• Have a background in sales (ideally in the luxury, furniture, or lifestyle segment)
• Be capable of building strong customer relationships and converting leads
• Understand brand positioning and effectively communicate our design philosophy
• Be proactive in identifying new business opportunities and executing strategies to grow sales

This role demands a dynamic personality with a passion for people, persuasion, and brand storytelling.

#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment

If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.