Job Description
We are seeking a skilled and experienced Field Service Engineer with experience in Energy Storage Systems (ESS), Lithium-ion Battery, or Inverter Batteries. The ideal candidate will be responsible for providing on-site technical support to customers at installation sites or locations where issues have arisen with the ESS system. This includes diagnosing and resolving technical problems, ensuring proper installation and functionality, and maintaining customer satisfaction.
Responsibilities:
Provide on-site technical support for the installation, commissioning, and maintenance of ESS, Lithium-ion Battery, and Inverter Batteries.
Diagnose and troubleshoot technical issues at customer locations.
Perform repairs and replacements of faulty components as needed.
Conduct system testing and verification to ensure proper functionality.
Guide customers and installers through technical procedures and best practices.
Document service activities, technical issues, and resolutions.
Collaborate with the technical support and engineering teams to provide feedback and escalate complex issues.
Stay up-to-date with the latest advancements in energy storage technology and inverter systems.
Maintain a professional and customer-focused approach during field visits.
Qualifications:
Proven experience in field service or technical support for Energy Storage Systems, Lithium-ion Battery, or Inverter Batteries.
Strong understanding of electrical systems, power electronics, and battery technology.
Knowledge of inverter operation, installation, and troubleshooting.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and manage time effectively in the field.
Bachelor’s degree in Electrical Engineering or a related field (preferred).
Ability to travel extensively to customer sites.
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if Interested, kindly forward your updated CV on hr2@tasolutions.in or can call on 9056679449. We will really appreciate it if you forward this position to your colleagues or Friends.
Key Responsibilities
Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.
App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations).
Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation.
Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.
Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support.
RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.
Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations.
Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams.
Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app.
Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.
Required Skills & Competencies
Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing.
Strong execution discipline: you can run SLA-based closures and stop issues from aging.
Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting.
Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders.
Strong documentation rigor and ability to defend closures with evidence.
Good Excel/MIS capability for reporting and analysis.
Qualifications
B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).
4–10 years relevant experience; railways exposure is a strong advantage.
Administration job and there is no travel expected . Travel heavy role also available .
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
Job Summary:
The National Service Manager oversees daily service operations, ensure strict control,
transparency and efficiency in warranty and service operations for lead-acid batteries across all
branches, while minimizing replacement costs and preventing misuse or leakage.
Key Objectives:
● Ensure strict control, transparency and efficiency in warranty and service operations, &
reporting to reduce overall Warranty & Replacement cost of the company.
● Reduce Turn-around-Time for replacement for customers to ensure higher customer
satisfaction
Key Responsibilities:
● Service Operations Management
○ Oversee Service operations across all branch locations (PAN India).
○ Ensure smooth coordination and standardize processes.
○ Monitor branch performance and resolve operational issues.
● Warranty Approval & Control
○ Review and approve/reject warranty claims from branches.
○ Verify serial number authenticity and invoice date and warranty validity.
○ Inspect physical condition (bulge, leakage, misuse)
○ Ensure only genuine claims are approved.
● Supplier Claim Management
○ Compile and submit claims to suppliers.
○ Maintain documentation ( photos,reports,batch details )
○ Follow up for credit notes and FOC replacements.
● Audits & Verification
○ Conduct regular physical audits across locations.
○ Verify scrap and pending warranty cases.
○ Perform random checks to prevent unauthorized claims.
● Failure Analysis Reporting
○ Identify high-failure models and misuse patterns.
○ Analyze charging and application issues
○ Submit monthly MIS reports with replacement % root cause and cost impact.
● MIS & Reporting
○ Ensure accuracy and consistency of data across locations.
○ Maintain proper documentation and reporting standards.
○ Ensure timely submission of reports from all branches.
○ Develop and maintain daily, weekly, and monthly MIS reports.
○ Track key performance metrics across all branches.
○ Share reports with management for review and planning.
● Data Analysis & Insights
○ Analyze operational data to identify trends and gaps.
○ Highlight performance issues and improvement areas.
○ Provide actionable insights for better decision-making.
● SOP Implementation & Training
○ Implement SOPs across all branches.
○ Train teams on processes and best practices.
○ Ensure all branches follow warranty SOP and documentation standard.
● Cost Control
○ Monitor replace % vs sales
○ Track branch-wise variance
○ Highlight abnormal trends and take corrective action.
Requirements:
Graduate in any discipline (preferred: Commerce / IT / Analytics).
Experience in warranty handling and multi-location coordination.
Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP, Data Analysis).
Strong analytical thinking and decision-making ability.
Preferred Skills:
● Experience in handling logistics / service / inventory data.
● Knowledge of ERP or MIS software.
● Good command on MS Excel
● Ability to work with large datasets efficiently.
Working Details:
● Location: Mahipalpur
● Working Days: 6 Days a week
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
