Skills
- Deep technical skills in Architecting, developing, implementing and maintaining highly available and highly scalable systems on cloud
- Experience in database modelling and development, data mining and warehousing
- Experience in modern technology stack (React, node, Redis, Kubernetes etc.)
- Experience on IoT/related systems
- Experience with cloud platforms (AWS, Azure, GCP) and their application in the maritime industry.
- Experience in scaling and maintaining a B2B platform
- Understanding of data structures, algorithms, and data-driven decision making
- Knowledge of cybersecurity best practices and risk mitigation strategies
- Excellent communication, collaboration, and problem-solving skills
- Ability to work effectively in a fast-paced and dynamic environment
- Extensive experience in architecting, solutioning, and deploying scalable, secure, enterprise-grade platforms utilizing Generative AI, LLMs, Computer Vision, and NLP technologies.
Experience:-
- Experience in software product development in a leading product-focused company or significant experience in a leading _ reputed IT services company at technology leadership level is a must.
- Experience in a software engineering leadership role – 15-20 years of experience including roles of Tech Arch with execution responsibilities and/or VP Engineering
- Proven track record of building and leading high-performing engineering teams
- Experience in a product company through its journey to raise series A/B funding
Mindset:
- An Engineering leader who is passionate about building great products and who is excited to help us achieve our mission.
Qualifying criteria:
Should have managed technology architecture, managed teams of varying size, must have managed mission critical systems .
Must be from a deep tech background, with hands on experience as well as team mgmt. experience. The position must have hands-on experience in architecting, solutioning . Should have worked on B2B products before. Ideally not from a services organization.
The candidate is ideally from a successful background, should have served for significant duration in Series B and Series C companies .
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
Skills:
- Backend & Frontend: Java, Node.js, React.js, TypeScript
- Databases: PostgreSQL, MySQL
- DevOps & Cloud: Docker, Kubernates, Nginx, AWS, GCP
- Distributed Systems Components: Kafka, Redis, RabbitMQ
- Strong understanding of Microservices Architecture and API design.
- Experience delivering high-scale and high-performance production systems.
- Experience building large-scale SaaS platforms.
- Prior experience leading high-performing engineering teams.
- Strong understanding of system scalability, reliability, and observability.
- Experience with performance tuning and distributed architecture.
Qualifying criteria:
Must be from a deep tech background, with hands on experience as well as team mgmt. experience. The position must have hands-on experience in architecting, solutioning . Should have worked on B2B products before. Ideally not from a services organization.
The candidate is ideally from a successful background, should have served for significant duration in Series B and Series C companies .
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Role Overview:
This role involves complete ownership of customer support operations across channels, with a strong focus on building SOPs, managing teams, and ensuring a high-quality customer experience. The ideal candidate should come from a fashion D2C brand operating at a premium level.
Key Responsibilities:
- Oversee all customer interactions across WhatsApp, Instagram, email, and calls
- Manage and lead a team of 5–10 customer support executives
- Create, implement, and continuously improve SOPs for all customer support processes
- Ensure timely resolution of customer queries, complaints, and escalations
- Maintain high customer satisfaction and service quality standards
- Monitor team performance, response times, and resolution metrics
- Handle complex or high-priority customer situations when required
- Work closely with operations and marketing teams to streamline customer experience
Requirements:
- 3–5 years of experience in customer support within a fashion D2C brand
- Must have experience working with brands having an AOV of ₹5000 or above
- Proven experience in creating and implementing SOPs for customer support
- Experience in managing teams of at least 5–10 people
- Strong understanding of customer behavior in premium fashion/e-commerce
- Excellent communication, problem-solving, and team management skills
- High ownership mindset and ability to work in a fast-paced environment
Additional Requirements:
- Experience with CRM tools, WhatsApp automation, and support dashboards
- Strong understanding of customer journey and retention strategies
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
