Role Overview:
This role involves complete ownership of customer support operations across channels, with a strong focus on building SOPs, managing teams, and ensuring a high-quality customer experience. The ideal candidate should come from a fashion D2C brand operating at a premium level.
Key Responsibilities:
- Oversee all customer interactions across WhatsApp, Instagram, email, and calls
- Manage and lead a team of 5–10 customer support executives
- Create, implement, and continuously improve SOPs for all customer support processes
- Ensure timely resolution of customer queries, complaints, and escalations
- Maintain high customer satisfaction and service quality standards
- Monitor team performance, response times, and resolution metrics
- Handle complex or high-priority customer situations when required
- Work closely with operations and marketing teams to streamline customer experience
Requirements:
- 3–5 years of experience in customer support within a fashion D2C brand
- Must have experience working with brands having an AOV of ₹5000 or above
- Proven experience in creating and implementing SOPs for customer support
- Experience in managing teams of at least 5–10 people
- Strong understanding of customer behavior in premium fashion/e-commerce
- Excellent communication, problem-solving, and team management skills
- High ownership mindset and ability to work in a fast-paced environment
Additional Requirements:
- Experience with CRM tools, WhatsApp automation, and support dashboards
- Strong understanding of customer journey and retention strategies
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Key Responsibilities and qualifications
• Bachelors in Electronics & communication Engineering Background and should have Strong programming skills on C/Embedded C and C++ (basics).
• Minimum 5+ years of experience on working with different embedded platforms.
• Experience in Design, Development, and Implement and troubleshoot Application and system level software in a variety of programming languages.
• Working knowledge of Micro-controller & Microprocessor (8bit, 16bit and 32bit).
• Working knowledge of handling electronic measurement equipment such as Oscilloscope, function generator, Network analyzer etc
• Extensive working experience on communication bus protocol like I2C/SPI/UART/CAN/RS232/RS422/ETH (10/100/1000) & related driver implementation.
• Good Understanding of CPU Architecture ARM, MIPS and PowerPC Hardware interfaces: Nand/NOR Flash, DDR SDRAM, PCI (variants).
• Candidate will have value added advantages if he has Hands on experience on Linux environment, BSP preparation/porting & Integration and other low-level HW interfaces.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 8427933492 also can provide our reference to your friends and colleagues.
Job Overview
We are looking for a skilled and detail-oriented Automation Tester with strong analytical abilities and excellent communication skills. The ideal candidate will be responsible for designing, developing, and executing automated test scripts while also having a good understanding of manual testing concepts.
You’ll collaborate closely with the development team to ensure the delivery of high-quality, bug-free software products.
Key Responsibilities
- Design, develop, and maintain automation test scripts for web and mobile applications.
- Perform functional, regression, integration, and system-level automated testing.
- Execute performance and load testing using tools like JMeter or similar.
- Identify, track, and manage defects using tools such as Jira, Trello, Mantis, or Bugzilla.
- Participate in test planning, test execution, and reporting throughout the SDLC and STLC.
- Collaborate with developers and QA teams to troubleshoot, analyze, and resolve defects.
- Apply manual testing knowledge when required for exploratory or validation testing.
Required Skills & Tools
- Proficiency in Automation Testing tools (e.g., Selenium WebDriver, TestNG, or equivalent frameworks).
- Experience with CI/CD tools such as Jenkins.
- Understanding of Manual Testing methodologies and best practices.
- Familiarity with performance testing tools (e.g., JMeter).
- Good understanding of SDLC, STLC, and Defect Life Cycle.
- Strong attention to detail and analytical thinking.
Qualifications & Attributes
- Education: B.Tech / M.Tech / BCA / MCA or equivalent.
- Excellent verbal and written communication skills.
- Proactive, detail-oriented, and able to work independently under pressure.
- Strong team collaboration and client-facing skills.
- Confident, assertive, and a self-motivated professional.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
