Designation:- Customer Service Desk
Salary:- CSD [CTC: 1.60L to 2.00L]
Location:-Kolkata and Asansol
Gender:-Any
| Qualification, Experience | Graduate or pursuing graduation with minimum 1 year of experience in B2C businesses in a customer facing role.. |
| Competencies | Process & result orientation, Customer Focus, Excellent Interpersonal effectiveness, Conflict Management & resolution, Good Written and Spoken language skills |
Interested candidates kindly forward your updated CV on hr5@tasolutions.in with your current and expected CTC or call on 8427933492 if interested. We will really appreciate if you forward this position to your colleagues or Friends
Designation:- Cashier
Salary:- [CTC: 1.60L to 2.00L]
Gender:- Male
| Qualification, Experience | Graduate in any stream with an experience of minimum 1 year experience in Retail or related industry.Candidates well versed with the billing process will be preferred. |
| Competencies | Process orientation, Numerical Calculation, Cash management, Customer Focus, Eye for Detail. Key Responsibilities Customer Service· Implement and follow 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff· Ensure 100% GUEST sales process implementation and compliance· Ensure Customer Satisfaction with Billing – process & time taken· Follows the Cashiering Process as per standards (Starting with Greeting every customer, capturing customer details and thanking every customer for shopping at croma, Explaining the details of the Invoice)· Meet Attachment Sales targets Process Compliance· Planogram & ticketing compliance for back of cash area· Completes all activities as per the Day END checklist and takes a sign off from the HEAD CASHIER – DAILY· Does a daily count of the Back of CASH Inventory as per process· Ensure NO GAPS in process compliance – tender matching, Password Secrecy, VOIDS etc, Hygiene Standard for Cashiering Area· Checks and ensures the functioning of the POS and EDC machine before store opens· Cleans the Cash counters before store opening· Checks and ensures availability of stationery before store opens Continuous Learning:· Follow “Lean time equals Learn Time” principle at all times· Product knowledge of back of cash merchandise, promotions, processes and policiesInterested candidates kindly forward your updated CV on hr5@tasolutions.in with your current and expected CTC or call on 8427933492 if interested. We will really appreciate if you forward this position to your colleagues or Friends |
Designation:-Assistant Department Manager
Salary:- ADM [CTC: 2.75L to 3.25L]
Location:-Kolkata and Asansol
Gender:- Any
| Reports to | Assistant Store Manager |
| Direct Reports | Customer service specialist |
| Salary Package | |
| Qualification, Experience and | Graduate with relevant retail experience of 1 -2 yearsTeam PlayerGood Communication Skills, Excellent Interpersonal Skills, Strong Execution skills, |
| Skills Required | Process & result orientation, Team Handling, organising skills, Execution Focus & Customer Focus.Customer Service:· Implement 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staff· Ensure 100% GUEST sales process implementation and compliance· · Planogram and merchandising compliance· Ushers/ Reverse Ushers customers & acts on customer feedback Performance Management & Review:· Meet targets as per KPIs· Execute plans to maximize sales, Profit and Customer Experience· · 100% responsibility and accountability for complete compliance on promotion and offer execution – Zero tolerance In store Merchandising: · Ensure ticketing compliance (Correctness, cleanliness, adherence to guidelines)100% compliance on merchandising, display guidelines· Drive liquidation of SLM & Ageing stocks Process:· Responsible for maintaining stock accuracy (System and Physical stocks)· PID’s schedule compliance on a regular basis· To ensure the adherence to SOPs in the section· Drives “Lean Time Equals Learn Time” principle for his team People:· Plan staffing, sales targets for all team members· Review performance on a daily basis for each team member and provide feedback and support to ensure they achieve the targets Ensure every staff is fully trained before being deployed on the floor and continuous training is happening for the staff.· Review staff performance on the floor – GUEST, Customer handling, Product knowledgeDrive croma.com usage on the floor to engage staff, improve product knowledge and deliver great customer service |
Interested candidates kindly forward your updated CV on hr5@tasolutions.in with your current and expected CTC or call on 8427933492 if interested. We will really appreciate if you forward this position to your colleagues or Friends
