Responsibilities and Duties
· Greet with smile
· Initiating Registration Process
· Maintains Cheerful, courteous disposition and a neat, clean and professional image
· Capable of communicating effectively verbally an, respond to customer requests and taking Feedback
· To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.
· You will act as the face of our company and ensure visitors receive a heartwarming welcome.
· An out-going team member cannot only drive revenues, they are able to Capture Positive Online Reviews.
· Presentable: We are looking for a pleasant Front Desk Executive to undertake all receptionist and clerical duties at the desk of our main entrance.
· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
· The front desk is the First Point of Contact of the organization.
· Generating the MIS reports
Qualification
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9779649490 also can provide our reference to your friends and colleagues
Job description
Desired Candidate Profile:
• Previous experience in an Inbound/Outbound call centre, Minimum 1 year of experience in the
specified field.
• A minimum of 1 year of Tele-sales/Voice based Support experience is mandatory.
• Excellent communication and writing skills in English.
• Excellent communication skills in Hindi.
Job description:
• Responsible for making outbound calls and regular follow-up on calls/leads assigned.
• Answering inbound calls /customer queries related to our services.
• Excellent communication, interpersonal, and organizational skills with a high productivity rate.
• Good knowledge of mail drafting.
• Exceptional customer service skills.
• Keep records of calls.
Required qualification
Graduation or post-graduation in English, Mass-comm or Science. BSc. CS, B.Tech would be given preference.
Candidates should have an Expert level in:
• Scripting & Instructional Designing
• E-learning storyboarding
• Scripting for Video-based training
• E-Learning, Animation, and video graphic visualizations
• Instructional Designing Models
Candidate should have a very good level of Comprehension as topics may
include Semi-technical subjects e.g.: Regulations, mechanics, machines,
electronics, software(s), occupational hazards & industrial safety, etc.
• Very Good acumen to do research to understand new topics.
• Project Type: E-learning, Gamification, Responsive E-Learning, Video-based learning.
• Design and develop storyboards (Level 2,3 & 4), including OST, voice-over scripts, and
graphic and programming design notes based on requirements.
• Ability to expertly transform the raw information gathered from clients / SMEs / various
research sources; into relevant interactive and engaging e-learning storyboards, preferred
to be developed in Microsoft PowerPoint.
• Ability to perform content analysis and content chunking
• Ability to develop engaging & interactive web-based e-learning and video-based learning.
• Ability to apply instructional theories as per the need and demand of the project.
• Expert-level knowledge of Instructional Theories including the ADDIE Model.
• Experience in writing analysis and MIS reports
• Monitor E-learning Project including guiding graphic/ animation development stages &
final quality control cycle of developed e-learning WBTs.
• Hands-on experience in MS office especially in PowerPoint for creating storyboards
Other Technical Skill Set
➢ Knowledge of eLearning development standards, such as SCORM, AICC
➢ Awareness and basic knowledge of e-learning development tools like Articulate 360,
Adobe Captivate, etc.
➢ Basic awareness of Learning Management systems
Responsibilities
Communicate with SME/ Client to gather information and collate raw content.
To independently develop engaging, interactive Storyboards in PPT format, from raw content from
SMEs or research topics.
Guide the graphic designers in creating required graphics and animations
Carry out final Quality control of developed CBTs.
Create and update work-related reports and analyses.
