Key Responsibilities
Qualifications and Experience
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Job Summary:
The National Service Manager oversees daily service operations, ensure strict control,
transparency and efficiency in warranty and service operations for lead-acid batteries across all
branches, while minimizing replacement costs and preventing misuse or leakage.
Key Objectives:
● Ensure strict control, transparency and efficiency in warranty and service operations, &
reporting to reduce overall Warranty & Replacement cost of the company.
● Reduce Turn-around-Time for replacement for customers to ensure higher customer
satisfaction
Key Responsibilities:
● Service Operations Management
○ Oversee Service operations across all branch locations (PAN India).
○ Ensure smooth coordination and standardize processes.
○ Monitor branch performance and resolve operational issues.
● Warranty Approval & Control
○ Review and approve/reject warranty claims from branches.
○ Verify serial number authenticity and invoice date and warranty validity.
○ Inspect physical condition (bulge, leakage, misuse)
○ Ensure only genuine claims are approved.
● Supplier Claim Management
○ Compile and submit claims to suppliers.
○ Maintain documentation ( photos,reports,batch details )
○ Follow up for credit notes and FOC replacements.
● Audits & Verification
○ Conduct regular physical audits across locations.
○ Verify scrap and pending warranty cases.
○ Perform random checks to prevent unauthorized claims.
● Failure Analysis Reporting
○ Identify high-failure models and misuse patterns.
○ Analyze charging and application issues
○ Submit monthly MIS reports with replacement % root cause and cost impact.
● MIS & Reporting
○ Ensure accuracy and consistency of data across locations.
○ Maintain proper documentation and reporting standards.
○ Ensure timely submission of reports from all branches.
○ Develop and maintain daily, weekly, and monthly MIS reports.
○ Track key performance metrics across all branches.
○ Share reports with management for review and planning.
● Data Analysis & Insights
○ Analyze operational data to identify trends and gaps.
○ Highlight performance issues and improvement areas.
○ Provide actionable insights for better decision-making.
● SOP Implementation & Training
○ Implement SOPs across all branches.
○ Train teams on processes and best practices.
○ Ensure all branches follow warranty SOP and documentation standard.
● Cost Control
○ Monitor replace % vs sales
○ Track branch-wise variance
○ Highlight abnormal trends and take corrective action.
Requirements:
Graduate in any discipline (preferred: Commerce / IT / Analytics).
Experience in warranty handling and multi-location coordination.
Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP, Data Analysis).
Strong analytical thinking and decision-making ability.
Preferred Skills:
● Experience in handling logistics / service / inventory data.
● Knowledge of ERP or MIS software.
● Good command on MS Excel
● Ability to work with large datasets efficiently.
Working Details:
● Location: Mahipalpur
● Working Days: 6 Days a week
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Role Objective
To ensure consistent production, high quality, controlled costs, and smooth factory operations of
Lithium Ion Batteries, with minimal dependence on management.
Key Responsibilities
1. Production Planning & Coordination
Liaise with internal stakeholders to understand requirements and finalize timelines
Plan and execute daily/weekly/monthly production schedules
Organize workflow and optimize resources for maximum efficiency
Ensure on-time production with full ownership of output
2. Assembly Line Management
Manage complete assembly line operations and manpower deployment
Monitor production performance, bottlenecks, and output in real-time
Improve productivity, efficiency, and cycle time
Ensure repair & maintenance of production equipment
3. Production Setup & Process Ownership
Set up complete production including hardware & process requirements
Design production flow, layout, and line structure
Implement scalable and efficient manufacturing systems
Take ownership of entire production process end-to-end
4. Quality, Testing & Troubleshooting
Ensure highest standards of product & process quality
Implement incoming, in-process, and final quality checks
Develop EWS and resolve issues in defined timelines
Establish and monitor quality KPIs for continuous improvement
5. Cost Control & Efficiency
Drive cost-effective measures to reduce production cost
Monitor material consumption, wastage, and rejection
Ensure BOM adherence in production
Improve cost per unit through efficiency improvements
6. Inventory & Vendor Management
Plan raw material requirements and coordinate with procurement
Drive raw material standardization and vendor improvement
Maintain optimal inventory levels
Ensure smooth material flow for uninterrupted production
7. Process & SOP Implementation
Develop SOPs and standard work instructions
Standardize assembly, testing, and packing processes
Ensure strict adherence to processes
Drive continuous improvement initiatives
8. Team Management
Supervise and evaluate production personnel performance
Allocate manpower and monitor productivity
Train team on production, quality, and safety
Maintain discipline and accountability
9. Maintenance & Equipment Control
Ensure preventive and breakdown maintenance
Minimize machine downtime
Monitor equipment performance and utilization
Maintain logs and maintenance records
10. Cross-Functional Coordination
Coordinate with R&D, Quality, Service, and Purchase teams
Align production with customer and internal requirements
Analyze field failures and implement improvements
Support new product development and transitions
11. Compliance, Safety & MIS
Ensure adherence to health, safety, and regulatory standards
Maintain ISO and audit compliance
Track production, rejection, and efficiency data
Report MIS and key operational insights to management
Key Performance Indicators (KPIs)
Production efficiency (%)
Rejection rate (%)
Warranty return %
Cost per unit
On-time production
Candidate Profile
Experience
12–15 years in battery manufacturing / electronics / EV / assembly
Experience in production, quality, and team management
Skills
Strong production and QC knowledge
Hands-on problem solving
Team management capability
Data-driven approach (Excel, reports)
Personality
Practical and disciplined
Independent and responsible
Able to handle pressure
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.