Key Responsibilities:
• Team Management: Lead, coach, and manage a team of support leads, quality analysts,
and frontline agents handling inbound/outbound queries during the night shift.
• Service Delivery: Ensure service level agreements (SLAs), turnaround times (TATs), and
customer satisfaction metrics (CSAT/NPS) are consistently met or exceeded.
• Client Escalations: Act as the senior point of contact for escalated client issues during
the night shift; resolve critical incidents with urgency and professionalism.
• Performance Monitoring: Utilize dashboards and analytics to monitor agent
productivity, ticket resolution times, and customer satisfaction scores.
• Compliance: Ensure that all customer interactions adhere to regulatory requirements
such as PCI DSS, GDPR, RBI/SEBI (for fintech), and internal quality standards.
• Continuous Improvement: Identify and drive opportunities for process improvements,
automation, and support optimization.
• Collaboration: Work closely with cross-functional teams including product, risk,
compliance, and engineering to ensure end-to-end client issue resolution.
Required Qualifications:
• Bachelor’s degree in Business, Finance, IT, or related discipline; MBA preferred.
• 8–12 years of experience in customer support/service delivery, with at least 3–5 years in
a managerial role handling night shift operations.
• Experience in the fintech domain or BPO setup supporting global fintech clients is highly
desirable.
• Strong analytical, reporting, and people management skills.
• Ability to manage large teams (30+ members) across multiple support channels (voice,
email, chat, social).
• Excellent Communication Skills
• Willingness to work full-time night shifts and be available for weekend/holiday
escalations as needed.
Preferred Skills & Certifications:
• ITIL, Six Sigma, or COPC certifications are a strong plus.
• Knowledge of fintech regulations such as PCI DSS, AML/KYC, RBI/SEBI guidelines.
• Experience in leading client onboarding or transitions in a BPO or shared services
environment.
What We Offer:
• Competitive salary + Performance bonuses.
• Medical insurance
• A fast-growing, innovation-driven work environment.
• Learning & career growth opportunities in the fintech support space.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
if Interested, kindly forward your updated CV on hr2@tasolutions.in or can call on 9056679449 . We will really appreciate it if you forward this position to your colleagues or Friends.
Key Responsibilities:
1. Procurement Management:
o Identify and evaluate suppliers, negotiate contracts, and establish
procurement processes.
o Monitor inventory levels and place orders for materials, equipment, and
supplies as needed.
o Ensure compliance with company policies and quality standards in
procurement.
2. Logistics Coordination:
o Plan and coordinate transportation of materials to project sites, ensuring
timely and efficient delivery.
o Maintain relationships with logistics providers and manage shipping
schedules.
o Track shipments and resolve any issues related to delays or discrepancies.
3. Supplier Relationship Management:
o Develop and maintain strong relationships with suppliers and vendors.
o Conduct regular performance reviews of suppliers to ensure quality and
reliability.
o Resolve disputes or issues with suppliers in a professional manner.
4. Documentation and Reporting:
o Maintain accurate records of purchases, inventory levels, and supplier
contracts.
o Prepare reports on procurement and logistics activities for management
review.
o Ensure all documentation complies with legal and regulatory requirements.
5. Collaboration:
o Work closely with project managers and site teams to understand material
requirements and timelines.
o Collaborate with finance for budgeting and payment processes related to
procurement.
Qualifications:
Bachelor’s degree/Diploma in Electrical Engineering/Any graduate with relevant
experience
2-3 years of experience in procurement and logistics, preferably in the construction
or electrical projects.
Strong negotiation skills and experience in supplier management.
Proficient in procurement software and Microsoft Office Suite.
Excellent organizational and communication skills.
Ability to understand Electrical specifications as per industry standards
Ability to work in a fast-paced environment and manage multiple priorities.
Other requirements:
Relevant work experience should be in Bangalore only and should have connects
with electrical dealers/distributors and OEMs
Working knowledge of Kannada is a must
Must have a vehicle and should be able to travel in the city to meet vendors,
customers and other stakeholders.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
if Interested, kindly forward your updated CV on hr2@tasolutions.in or can call on 9056679449. We will really appreciate it if you forward this position to your colleagues or Friends.
Roles & Responsibilities:
Make outbound calls to prospective customers.
Taking consultations for offline and online clients.
Preparing diet plans for the enrolled clients and taking regular follow up with clients.
Achieve sales targets and contribute to company revenue goals.
Provide post-sales support to ensure customer satisfaction.
Regular follow-ups with existing customers to drive conversions.
Maintain accurate records of interactions, appointments, feedback, and outcomes.
Work closely with the clients and other internal teams to ensure smooth hand off and service delivery.
Requirements / Skills:
Minimum 1 year of experience in taking diet consultations, preparing diet charts, providing recipes for different health foods.
Excellent communication skills (verbal & written).
Ability to persuade and build rapport over the phone.
Organized with the ability to manage follow-ups,
Strong goal-orientation and ability to work under targets.
Able to work with minimum support, proactive, and customer-centric mindset.
Taking orders from upper management and working as per the system requirements
Abiding with the company policies.
Ability to work under pressure situations and with multiple clients.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If Interested, kindly forward your updated CV on hr5@tasolutions.in or can call on 9056679449 . We will really appreciate it if you forward this position to your colleagues or Friends.
