Designation – Tender Lead And Tech Support
Experience – 2-3 years drafting experience
Salary -Upto 5 LPA
Location – Parwanoo
Work Timings 9 Am to 6 PM
Days – 6 days working
Qualification – Graduate
RESPONSIBILITIES
1. GeM- Tender Filling, Brand Approval, Vendor Management, OEM Management, Vendor Assessment,
Product Publishing.
2. Tender Work – Searching & filing state tenders, filling global tender and inquiring in other countries.
3. Responsible for drafting and sending out representation letters for queries and clarification to the
procuring/indenting entity
4. Responsible for end-to-end documentation related to pre and post TENDER requirements.
5. Market Intelligence – Calling customers and collecting market intelligence & Post Market
Surveillance (PMS) data under the guidance of Consumer & Regulatory Affairs teams.
6. Consumer Delight – Handling automated customer support via tech tools and getting complaint
tickets closed by plant under the guidance of Regulatory Affairs.
7. Secondary Research – Good with google search. Experience with running automated/mass
communications across various platforms, such as, email, LinkedIn, WhatsApp, etc.
If interested can forward your updated resumes on hr4@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Designation – Customer Support Specialist(E-Commerce)
Experience – 2 -5 years
Salary 20,000-40,000/PM.
Gender – Any
Location Delhi
Must-have requirements:Essential:
– 2 years’ experience in a remote customer support role via email, chat and/or phone
– Efficient in Google Docs, MS Office and Data entry systems
– Strong attention to detail
– Strong writing and grammar skills
– Ability to understand and communicate complex technical concepts verbally and in writing
– Ability to solve problems efficiently using the resources and/or tools at your disposal
– Ability to prioritise, multitask and manage own time effectively
– Flexible; respond positively to change and pick up new knowledge and skills quickly
– Comfortable learning new software
– Thrive in a self-motivated and self-managed remote working environment
– Flexible Working hours, Open to work in US Shifts.
– Solid Internet Access
– Quiet environment to make phone calls when necessary
– Excellent customer service skills
– Desire to help customers solve problems
– Professional positive attitude and courteous telephone etiquette
Desirable:
– Experience with the following tools is desirable but not essential as we will provide
documentation and training.
• FreshDesk
• Skubana
• Amazon Seller Central
• WordPress
• Shopify
– Experience in technical support
If interested can forward your updated resumes on hr4@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Designation – Customer Support Specialist(Gaming Process)(Full-Time)
Experience – 1.5 – 6 years
Salary 20,000-40,000/PM.
Gender – Any
Location Delhi
Must-have requirements:1. Experience working with US-based Customers preferably between 1.5-6yrs. 2. Some experience in Gaming Industry3. Have worked on calls as well along with chats and emails,4. Open to work in Night/Rotational Shifts.5. Preferable if they can join immediately.
• Read, review, respond, and document user reports, reviews, and support
tickets regarding all the gaming-related questions and concerns via
Helpshift support system, emails, facebook messages, in app queries,
chats and phone calls and other means of communication.
• Adapt to customer needs to provide top quality support for both
technical and non-technical issues
• Resolves product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
• Meet the average response time along with productivity while ensuring
you follow all quality parameters, SLA with 100% Customer satisfaction
• To ensure all the customer queries/issues are being resolved on priority
with clarity and promptness.
Who we are looking for:
Our ideal CX candidate will enjoy building relationships with customers. We are
looking for someone who is self-sufficient, driven, and empathetic.
• Should have a minimum of 1-3 years of work experience as a CX
executive preferably into Gaming Industry.
• Worked for US based Customer.
• Strong verbal and written communication skills.
• Great communication skills via phone, email, and chat
• Strong knowledge of customer service software and development tools
including Zendesk, Jira, and Slack.
• Experience defining KPI’s and measuring support-related activities.
• It’s important that you can work during Pacific U.S. time zone hours.
• Self-motivation and an attitude that gets things done.
If interested can forward your updated resumes on hr4@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
