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  • Hiring immediate joinees for Customer Support Specialist(Gaming Process)(Full-Time) (Male/Female) for Delhi

Posted on -June 4, 2022

Designation  – Customer Support Specialist(Gaming Process)(Full-Time) 

Experience – 1.5 – 6 years 
Salary 20,000-40,000/PM.
Gender – Any 
Location Delhi 

Must-have requirements:1. Experience working with US-based Customers preferably between 1.5-6yrs. 2. Some experience in Gaming Industry3. Have worked on calls as well along with chats and emails,4. Open to work in Night/Rotational Shifts.5. Preferable if they can join immediately.

• Read, review, respond, and document user reports, reviews, and support
tickets regarding all the gaming-related questions and concerns via
Helpshift support system, emails, facebook messages, in app queries,
chats and phone calls and other means of communication.
• Adapt to customer needs to provide top quality support for both
technical and non-technical issues
• Resolves product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
• Meet the average response time along with productivity while ensuring
you follow all quality parameters, SLA with 100% Customer satisfaction
• To ensure all the customer queries/issues are being resolved on priority
with clarity and promptness.

Who we are looking for:
Our ideal CX candidate will enjoy building relationships with customers. We are
looking for someone who is self-sufficient, driven, and empathetic.
• Should have a minimum of 1-3 years of work experience as a CX
executive preferably into Gaming Industry.
• Worked for US based Customer.
• Strong verbal and written communication skills.
• Great communication skills via phone, email, and chat
• Strong knowledge of customer service software and development tools
including Zendesk, Jira, and Slack.
• Experience defining KPI’s and measuring support-related activities.
• It’s important that you can work during Pacific U.S. time zone hours.
• Self-motivation and an attitude that gets things done.

If interested can forward your updated resumes on and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues

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