Sales Engineer – Vadodra , Bangalore

We are hiring for sales engineer for a leading automotive company for Vadodra , Bangalore location. Please check the details :

Company: Automotive Company

Location: Vadodra , Bangalore

Experience: 2.6 yrs yo 5 yrs

Salary: 30k to 35k PM

Job Responsibilities:

* Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.

* Sell product by establishing contacts and developing relationship with prospects, recommending solutions.

* Maintaining relationship with client by providing support, information and guidance, researching and recommending new opportunities, recommending profit and service improvement.

* Identify new product based on market trend, competitors and industry need

* Prepare reports by collecting, analyzing and summarizing information.

* Maintains Quality service by establishing and enforcing organization Standards.

* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

* Contributes to team effort by accomplishing related results as needed.

* Adhere to the sales budget made in co ordination with SCM/ISP.

* Adhere to Customer visit plan with prior approval of his reporting manager.

* Update the visits/findings to his reporting manager on daily/regular basis.

* Make weekly reports and send to his reporting manager.

* Co-ordinate with ISP/SCM for his inquiries.

* Co-ordinate with ISP/SCM for material deliveries.

* Keep informing customers about dispatches and RFQ on regular basis.

* Follow up for outstanding payment with customers and ensure that payments are received in time.

* Follow up for C-forms/other statuary requirements from the customer.

Customer Care Executive / Process Associate

We are hiring for Customer Care Executive / Process Associate. Please go through the details :

Company: E Commerce

Location: Gurgaon

Experience: 1-2 yrs

Salary: Hike on Current CTC

JOB DESCRIPTION:

• handling customer queries through emails , phone calls and chats
• converting inquiry calls /chats to sales
• prompt response on emails
• handling internal system to manage order flow
• resolving problems on customer orders
• pre sales process which involves providing product information, price quotes and any necessary info required
• SHOULD BE CAPABLE OF CONVERTING LEADS TO SALE

Profile required:

• ready to work in night shifts (CST)
• Thorough experience in client handling
• preference to people who have handled B2B sales or corporate clients before
• excellent customer support ability
• ready to work in a fast paced environment and can handle pressure well
• multi tasking and eye for details
• excellent comm skills and minimum 30-35wpm typing speed.

Process Manager (Inbound Chat Process)

We are hiring for Process Manager (Inbound Chat Process). Please go through the details :

Company : – IT Company

Profile : Process Manager(Inbound Chat Process)

Location : New Delhi

Experience : 5+yrs

Salary :7 LPA (Negotiable)

Cab, food etc are provided from companies side

Location: New Delhi

*Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
*Develops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
*Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
*Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
*Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
*Prepares call centre performance reports by collecting, analysing, and summarizing data and trends.
*Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
*Maintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. (If & When Required)
*Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.