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  • Customer Care Executive / Process Associate

Posted on -November 21, 2015

We are hiring for Customer Care Executive / Process Associate. Please go through the details :

Company: E Commerce

Location: Gurgaon

Experience: 1-2 yrs

Salary: Hike on Current CTC

JOB DESCRIPTION:

  • handling customer queries through emails , phone calls and chats
  • converting inquiry calls /chats to sales
  • prompt response on emails
  • handling internal system to manage order flow
  • resolving problems on customer orders
  • pre sales process which involves providing product information, price quotes and any necessary info required
  • SHOULD BE CAPABLE OF CONVERTING LEADS TO SALE

Profile required:

  • ready to work in night shifts (CST)
  • Thorough experience in client handling
  • preference to people who have handled B2B sales or corporate clients before
  • excellent customer support ability
  • ready to work in a fast paced environment and can handle pressure well
  • multi tasking and eye for details
  • excellent comm skills and minimum 30-35wpm typing speed.

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