Job description
Desired Candidate Profile:
• Previous experience in an Inbound/Outbound call centre, Minimum 1 year of experience in the
specified field.
• A minimum of 1 year of Tele-sales/Voice based Support experience is mandatory.
• Excellent communication and writing skills in English.
• Excellent communication skills in Hindi.
Job description:
• Responsible for making outbound calls and regular follow-up on calls/leads assigned.
• Answering inbound calls /customer queries related to our services.
• Excellent communication, interpersonal, and organizational skills with a high productivity rate.
• Good knowledge of mail drafting.
• Exceptional customer service skills.
• Keep records of calls.
Required qualification
Graduation or post-graduation in English, Mass-comm or Science. BSc. CS, B.Tech would be given preference.
Candidates should have an Expert level in:
• Scripting & Instructional Designing
• E-learning storyboarding
• Scripting for Video-based training
• E-Learning, Animation, and video graphic visualizations
• Instructional Designing Models Candidate should have a very good level of Comprehension as topics may
include Semi-technical subjects e.g.: Regulations, mechanics, machines,
electronics, software(s), occupational hazards & industrial safety, etc.
• Very Good acumen to do research to understand new topics.
• Project Type: E-learning, Gamification, Responsive E-Learning, Video-based learning.
• Design and develop storyboards (Level 2,3 & 4), including OST, voice-over scripts, and
graphic and programming design notes based on requirements.
• Ability to expertly transform the raw information gathered from clients / SMEs / various
research sources; into relevant interactive and engaging e-learning storyboards, preferred
to be developed in Microsoft PowerPoint.
• Ability to perform content analysis and content chunking
• Ability to develop engaging & interactive web-based e-learning and video-based learning.
• Ability to apply instructional theories as per the need and demand of the project.
• Expert-level knowledge of Instructional Theories including the ADDIE Model.
• Experience in writing analysis and MIS reports
• Monitor E-learning Project including guiding graphic/ animation development stages &
final quality control cycle of developed e-learning WBTs.
• Hands-on experience in MS office especially in PowerPoint for creating storyboards
Other Technical Skill Set
➢ Knowledge of eLearning development standards, such as SCORM, AICC
➢ Awareness and basic knowledge of e-learning development tools like Articulate 360,
Adobe Captivate, etc.
➢ Basic awareness of Learning Management systems
Responsibilities
Communicate with SME/ Client to gather information and collate raw content.
To independently develop engaging, interactive Storyboards in PPT format, from raw content from
SMEs or research topics.
Guide the graphic designers in creating required graphics and animations
Carry out final Quality control of developed CBTs.
Create and update work-related reports and analyses.
Job Description
The selected candidate will be required to:
1. Do slide lay outing and knitting for e-learning Projects ( not programming) in Articulate 360/ Storyline
2. Create animations including character, scenarios, and object animations, using Adobe flash
animate.
3. Creating/tracing static illustrations, using illustrator for print purposes. They will be mostly
technical drawings, maps, graphs etc. and created mostly by tracing.
4. Create layered vector graphics for video animation purposes, which will be used in Adobe After
effects
5. Create sample templates in photoshop for e-learning etc.
6. Occasionally create flyer templates in photoshop
Requirements (expert level)
1. Adobe Animate. Expert in Character & object animation & designing templates in flash.
a. Working on Animate Timeline projects
2. Adobe Illustrator.
3. Articulate 360 Storyline
Candidates Must have 2 Years of experience in Articulate 360 as a designer. (Developer / coding role is
not expected).
Very Good Levels in:
1. Adobe Photoshop
2. Adobe Captivate
Additional skills (Not mandatory)
1. Adobe After Effects
2. Adobe InDesign
3. Primer Pro
4. HTML5/ CSS3 (Dreamweaver)
5. InDesign
Should be able to communicate and articulate ideas and concepts effectively.
Good visualization Skill, Creativity, Innovative Design Work
Good Knowledge of colors themes and following branding guidelines.
Team spirit & good communication skills.