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Your Recruitment Specialist
We have an opening of team lead for Customer Experience (Online Game Support) in Gurgaon. The candidate serves as member of team leadership and is considered a technical professional within the organization. As such, the Team Lead provides schedules, training and tasks based on the clients` requests. The primary responsibility of the Team Lead is to manage, assign and oversee the agents’ daily work and quality as well as report to the client. Telephone and / or internet based support for internal and external clients on technology and business issues. The candidate should have strong observational skills, analytical and detail oriented. Should be proactive in completing tasks and escalating issues appropriately. The candidate must have Strong problem solving skills, leadership skills, excellent organizational skills, decisional skills and interpersonal skills. The candidate should have 2-4years of experience in a leadership position, advanced knowledge of Google Drive (Docs, Sheets) and good knowledge of Windows Suite (Word, Excel, PW, etc.). Should have basic knowledge of web scripting language such as JavaScript and capable to speak, read and write in additional languages. The salary offered is 4-5 lacs PA.
We have an opening of Customer Support Executive for Gurgaon location. The candidate will be responsible for query handling of tickets raised by customers and representing the company as the first point of contact for the client’s customers. The candidate should have ability to meet targets and deadlines. And capable to work within a team and have an honest and valuable input towards the team structure. The candidate must show excellent written communication skills (English language) and can research bug reports & provide information and reproduction steps for QA. Ensure compliance of player base with the game rules Interact with and engage players by communicating with them on live chats, forums & social media platforms. Responsible to update the communities regarding server downtimes, maintenance, special offers & game updates. Candidate having good understanding of gaming genres would be preferred. The candidate should have excellent written skills in order to communicate with the customers, organizational skills and ability to multi-task. Candidate with Customer service/call center experience would be a plus and experience in high volume customer care is preferred but not essential. Should be proficient in MS office, internet, forums, social media platforms, etc.. The opening is for non-voice process and working shifts are 24/5. Candidate with any bachelor’s degree can apply preference will be given to technical graduates.Number of Opening is 9-40.salary offered is 16k pm. Meals are available.An understanding of gaming genres would be preferred.
An opening for a bidder in Mohali location. The candidate should have 1 to 2 years experience in bidding and have good working knowledge in Bidding on various portals. Salary offered for this profile is 10 to 20k PM
