Key Responsibilities:
1. Generate and develop new business opportunities in Mumbai.
2. Lead and manage a team to achieve business targets and ensure effective performance.
3. Build and maintain strong relationships with clients, focusing on business development and customer satisfaction.
4. Ensure compliance with RBI/FEMA regulations related to the foreign exchange and remittance business.
5. Provide expert guidance on foreign exchange products and services.
6. Regularly monitor market trends and competition to suggest appropriate strategies.
7. Manage PR activities and maintain effective communication with clients and stakeholders.
Key Skills & Competencies:
1. Strong business development and team management capabilities.
2. Good communication and interpersonal skills.
3. In-depth knowledge of RBI/FEMA regulations.
4. Proven track record in the foreign exchange industry.
5. Strong problem-solving and decision-making abilities.#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
if Interested, kindly forward your updated CV on hr5@tasolutions.in or can call on 9041287949. We will really appreciate it if you forward this position to your colleagues or Friends.
Job description:
1. 4 to 6 years’ experience in automotive industry experience
2. Independently preparation of APQP, PPAP documents.
3. Developing and implementing of quality control systems, SOP, CP, MSA, SPC, 8D & 7 QC Tools etc.
4. Monitoring and analysing quality performance of KPI preparation,
5. Aware of measuring Instruments Knowledge
6. Aware and documentation of ISO-9001,TS MASE IATF -16949 quality system.
7. Collaborating with operations managers to develop and implement controls and improvements.
8. Ensuring that workflows, process and products audit comply with safety regulations.
9. Very good excellence in Microsoft xl & PPT preparation.
10. Developing corrective actions, solutions, and improvements.
11. Knowledge about the mail communication
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
if Interested, kindly forward your updated CV on hr5@tasolutions.in or can call on 9041287949. We will really appreciate it if you forward this position to your colleagues or Friends.
Key Responsibilities:
• Team Management: Lead, coach, and manage a team of support leads, quality analysts,
and frontline agents handling inbound/outbound queries during the night shift.
• Service Delivery: Ensure service level agreements (SLAs), turnaround times (TATs), and
customer satisfaction metrics (CSAT/NPS) are consistently met or exceeded.
• Client Escalations: Act as the senior point of contact for escalated client issues during
the night shift; resolve critical incidents with urgency and professionalism.
• Performance Monitoring: Utilize dashboards and analytics to monitor agent
productivity, ticket resolution times, and customer satisfaction scores.
• Compliance: Ensure that all customer interactions adhere to regulatory requirements
such as PCI DSS, GDPR, RBI/SEBI (for fintech), and internal quality standards.
• Continuous Improvement: Identify and drive opportunities for process improvements,
automation, and support optimization.
• Collaboration: Work closely with cross-functional teams including product, risk,
compliance, and engineering to ensure end-to-end client issue resolution.
Required Qualifications:
• Bachelor’s degree in Business, Finance, IT, or related discipline; MBA preferred.
• 8–12 years of experience in customer support/service delivery, with at least 3–5 years in
a managerial role handling night shift operations.
• Experience in the fintech domain or BPO setup supporting global fintech clients is highly
desirable.
• Strong analytical, reporting, and people management skills.
• Ability to manage large teams (30+ members) across multiple support channels (voice,
email, chat, social).
• Excellent Communication Skills
• Willingness to work full-time night shifts and be available for weekend/holiday
escalations as needed.
Preferred Skills & Certifications:
• ITIL, Six Sigma, or COPC certifications are a strong plus.
• Knowledge of fintech regulations such as PCI DSS, AML/KYC, RBI/SEBI guidelines.
• Experience in leading client onboarding or transitions in a BPO or shared services
environment.
What We Offer:
• Competitive salary + Performance bonuses.
• Medical insurance
• A fast-growing, innovation-driven work environment.
• Learning & career growth opportunities in the fintech support space.
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
if Interested, kindly forward your updated CV on hr2@tasolutions.in or can call on 9056679449 . We will really appreciate it if you forward this position to your colleagues or Friends.
