Customer Support Executive
The Job Role and Responsibilities
Responsible for a high level of professionalism with clients and working to establish a positive rapport with every client.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product information and be informed of any changes in customer policies.
Complete applications in a timely manner.
Answer calls professionally to provide information about products and services.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Requirements
Bachelor’s degree in any related field
Minimum of 2 + years of relevant work experience
Excellent customer service and organizational skills
Excellent knowledge of Emails in MS Office using Outlook, advanced excel.
Good communication skills and fluency in English is also desired.
Ability to listen and active problem-solving skills
With excellent written and verbal communication skills
Ability to work in an organized and timely manner.
#CSA #Customersupport #CSE
If interested can forward your updated resumes on hr4@tasolutions.in and can directly contact us on 9779649490 also can provide our reference to your friends and collage
Requirement:
Must have own Vehicle and Driving License.
Freshers with good knowledge of excel would also work.
JOB DESCRIPTION: –
1. Candidate has to handle queries of our existing customers (i.e., education institutions) related to
our software over call or email and sometimes he/she has to visit customers’ places for solving their
problems.
2. Two months of Software training will be provided.
3. Ability to create and deliver presentations tailored to the audience’s needs.
4. Relationship management skills and openness to feedback.
5. Candidates should be capable of handling customer queries.
REQUIREMENTS
1. Graduation (any stream)
2. Excellent knowledge of MS Office.
3. Good communication skills.
4. Willing to travel (for male candidates who have their own vehicle)
5. own laptop/PC and internet connectivity (for candidates outside Ludhiana)
*PERKS AND BENEFITS: –
Travel allowance (4Rs. per km travelled)
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues
Job Description :
Handling existing client accounts as well as approaching new clients through multiple sales channels and marketing strategies to develop long-term business relationships.
Preparing sales proposals for clients along with Technical Data Sheets and Quotations.
Follow up on new orders and manage existing orders to ensure timely dispatch of materials.
Co-ordinating with operations team to make a purchase order, performa invoice, sales e-invoice and delivery challans.
Generating monthly sales reports for meeting monthly sales targets.
Providing customer support and handling grievances.
Skills Required:
Working knowledge of computers MS Office, Tally Prime, Canva etc.
Oral and written english communication skills
Bachelor’s degree in any field
Job Types: Full-time, Regular / Permanent
Selection Criteria
We are looking for (preferably female) experience (min 2 – 3 years) in administration or customer service.
Good spoken and written English speaking skills. Should be able to write emails and draft letters in english. Should be able to communicate.
Should know how to use tally prime for e-invoice generation.
Should be able to take on a leadership role in the future.
Thank you,
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
