Senior Incident Manager for Mohali

SKILS:
• Excellent written and verbal communication skills
• Willing to work EST/shift hours
• Willing to work Weekends/holidays according to resource shift gaps
• Ability to multi task and manage a team of Incident Managers
• Work with MS-Office tools (Word, Excel, Outlook, PowerPoint).
• Strong analytically skills
• Ability to lead incident triage conference calls with multiple parties

JOB DUTIES / ACCOUNT ABILITIES OF JUNIOR INCIDENT MANAGER:
• Verifies that incidents assigned to team members are managed strongly & effectively
• Ensures that any customer/business impact is identified and minimized
• Confirms that incident ticket communication/documentation is accurate, timely, clear and concise
• Leads/Performs incident detection, investigation, diagnosis, support, closure and reporting
• Leads/Performs logging, categorization and prioritization of incidents (impact + urgency)
• Identifies and leads/assists in post incident review activity to prevent repeat incidents (proactive remediation)
• Ensures incident routing is managed to reduce any time lags or escalations
• Prepares executive summaries and reports
• Ability to track and manage incidents across multiple applications and clients
• Ensures proper training and knowledge management material for the team of Incident Managers
• Provides and presents management reports such as SLA Metrics Report and/or Score Card Report
• Responding promptly to client queries that are tracked so that they are measured and closed off
• Co-ordinating technical team members to address incidents and problems within the timelines of the specific SLA
• Continuous follow up with clients to provide updates on Severity 1 and 2 incidents
• Working closely with the technical team members to ensure that assigned incidents are resolved

LEVEL OF EXPERIENCE AND EDUCATION
• University Degree in Mathematics, Statistics, or Computer Science
• 3 or more years’ experience in a Support Desk role
• Strong business acumen
• Experience in managing personal workload and working with multiple teams
• Good knowledge and experience of telecommunications & ITIL a great asset
• Practice in integrating into different client environments seamlessly

Junior Incident Manager for Mohali

SKILS:
• Excellent written and verbal communication skills
• Willing to work EST/shift hours
• Willing to work Weekends/holidays according to resource shift gaps
• Ability to multi task
• Work with MS-Office tools (Word, Excel, Outlook, PowerPoint).
• Strong analytical skills
• Ability to lead incident triage conference calls with multiple parties

JOB DUTIES / ACCOUNTABILITIES OF JUNIOR INCIDENT MANAGER:
• Monitoring and following incident model procedures of pro-active alerts
• Responding promptly to client queries that are tracked so that they are measured and closed off
• End to end triage and resolution of incidents
• Co-ordinating technical team members to address incidents and problems within the timelines of the specific SLA
• Providing clear communications that inform customers with pertinent information
• Manage incident tickets so that they are resolved and closed in a timely manner
• Maintaining the ASD Application Dashboard spreadsheet with updates/root cause of each incident
• Continuous follow up with client to provide updates on incidents
• Working closely with the technical team members to ensure that assigned incidents are resolved
• Update and maintain incident management model procedures

LEVEL OF EXPERIENCE AND EDUCATION
• University Degree in Mathematics, Statistics, or Computer Science
• 1.5 years’ or more of experience in a Support Desk role
• Strong business acumen
• Experience in managing personal workload and working with multiple teams
• Good knowledge and experience of telecommunications & ITIL a great asset
• Practice in integrating into different client environments seamlessly

Web Designer for Gurgaon Location

Educational Qualification:

Bachelor’s Degree in computer science, electrical engineering, or MCA

Required Skills (Must Skills):

1. Designing web-page layout & drawing up detailed web-page specifications. Presenting initial design ideas.
2. Knowledge of designing sample page layouts including text size, colour schemes, page composition etc. and ability to demonstrate a great design aesthetics.
3. Designing graphics, animations and manipulating digital photographs;
4. Strong knowledge of web programming and extensive development experience using HTML5, CSS3, Javascript . Ability to write standards compliant and cross browser compatible HTML5 & CSS3 from scratch.
5. Ability to create UI graphics (such as icons and buttons), optimize images and graphics for web, and create professional demos using Adobe Photoshop, Acrobat, Dreamweaver, Flash, Microsoft Word & PowerPoint.
6. Good communication skills. Ability to write quality documentation to support work. Proofreading content and grammar and making changes where necessary;

Preferred Skill:

1. Experience working with javascript libraries such as jQuery.
2. Expert knowledge & development experience using Struts 2.x OR Spring (3.0 or higher)

Experience:
Minimum 2 to maximum 4 years

CTC:
Minimum 2LPA upto 5LPA will be offered

Location: Gurgaon

We require a candidate who has experience with projects from inception to completion and has proven expertise in developing and delivering multi-tier enterprise web applications.