Cad Cam Designer

Min 2 years of Designing Exp in Jewelry or Diamond unit

Female candidates may apply

Accounts Manager

Min 3 years of exp in same field in manufacturing unit preferably from Jewelry manufacturer

Min commerce graduate

Local candidate from Gurgaon will be given preferences

Own vehicle is must

Senior Incident Manager for Mohali

SKILS:
• Excellent written and verbal communication skills
• Willing to work EST/shift hours
• Willing to work Weekends/holidays according to resource shift gaps
• Ability to multi task and manage a team of Incident Managers
• Work with MS-Office tools (Word, Excel, Outlook, PowerPoint).
• Strong analytically skills
• Ability to lead incident triage conference calls with multiple parties

JOB DUTIES / ACCOUNT ABILITIES OF JUNIOR INCIDENT MANAGER:
• Verifies that incidents assigned to team members are managed strongly & effectively
• Ensures that any customer/business impact is identified and minimized
• Confirms that incident ticket communication/documentation is accurate, timely, clear and concise
• Leads/Performs incident detection, investigation, diagnosis, support, closure and reporting
• Leads/Performs logging, categorization and prioritization of incidents (impact + urgency)
• Identifies and leads/assists in post incident review activity to prevent repeat incidents (proactive remediation)
• Ensures incident routing is managed to reduce any time lags or escalations
• Prepares executive summaries and reports
• Ability to track and manage incidents across multiple applications and clients
• Ensures proper training and knowledge management material for the team of Incident Managers
• Provides and presents management reports such as SLA Metrics Report and/or Score Card Report
• Responding promptly to client queries that are tracked so that they are measured and closed off
• Co-ordinating technical team members to address incidents and problems within the timelines of the specific SLA
• Continuous follow up with clients to provide updates on Severity 1 and 2 incidents
• Working closely with the technical team members to ensure that assigned incidents are resolved

LEVEL OF EXPERIENCE AND EDUCATION
• University Degree in Mathematics, Statistics, or Computer Science
• 3 or more years’ experience in a Support Desk role
• Strong business acumen
• Experience in managing personal workload and working with multiple teams
• Good knowledge and experience of telecommunications & ITIL a great asset
• Practice in integrating into different client environments seamlessly