Customer Support officer

Designation : Customer Support officer

Experience: 0-2 Years

Salary: 10k-15k PM

Gender: Any

Location: Chandigarh

Qualification: Bachelor or Master degree

Reports To: Operations Manager and CFO

No. of employees required: 4

MAIN DUTIES/RESPONSIBILITIES:

The responsibilities of the role will include

 Manage large amounts of inbound and outbound calls in a timely manner

 Excellent verbal communication skills in English. Also command over written communication skills in English.

 Follow communication “scripts” when handling different topics

 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

 Seize opportunities to up-sell products when they arise

 Build sustainable relationships and engage customers by taking the extra mile

 Keep records of all conversations in our call center database in a comprehensible way

 Frequently attend educational seminars to improve knowledge and performance level

 Meet personal/team qualitative and quantitative targets

 Evaluate and handle customer feedback with urgency and escalate as per company processes

 Work closely with accounting, verification and other administration teams

 Handle and allocate inbound email requests from customers as per company processes

 Negotiating, problem solving and dealing with complex enquiries

 Working with technology across multiple platforms

 Working in a fast paced environment where resilience and an ability to stay focused is a must

 Admin duties to assist Marketing and HR

 Ad hoc duties as required

Skills:

Ideally the successful applicant will possess the following:

 Strong phone and verbal communication skills along with active listening and strong attention to details

 Familiarity with CRM systems and practices

 Customer focus and adaptability to different personality types

 Ability to multi-task, set priorities and manage time effectively

 Excel and Word knowledge (intermediate to advanced would be an advantage)

Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID with your current and expected CTC or call on 9569909808 if not interested we will really appreciate if u forward this position to your colleagues.

Verification officer

Designation : Verification officer

Experience: 0-2 Years

Salary: 10k-15k PM

Location : Chandigarh

Gender: Any

Qualifications: Bachelor or Master degree

REPORTS TO: Operations Manager and CFO

No. of employees required: 1

MAIN DUTIES/RESPONSIBILITIES:

The responsibilities of the role will include

· Processing, verification and maintenance of company documents

· Ensuing all documents are 100% accurate, complete and consistent.

· Verification of client documents with government authorities to check authenticity and validity

· Cataloging and storage of documents for future retrievals

· Upkeep of database of verification program for client information

· Investigate and report on management system failures

· Ensure to maintain client and company records under strict confidence

· Dealing with internal and external queries

· Ability to work within tight time constraints to achieve targets and meet deliverable’s

· Admin duties to assist Marketing and HR

· Ad hoc duties as required

Skills:

Ideally the successful applicant will possess the following:

· All rounder with attention to detail, highly motivated, reliable, honest, and have the ability to multi task. Can work autonomously and as part of a team.

· Verification and record maintenance experience in financial industry

· Excel and Word knowledge (intermediate to advanced would be an advantage)

· Good communication skills

· At least 2 years experience in verification and record maintenance

Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID with your current and expected CTC or call on 9569909808 if not interested we will really appreciate if u forward this position to your colleagues.

Roles and Responsibilities:

Project Coordinator

Roles and Responsibilities:

Close coordination with project teams for the timely execution of all project tasks.
Project documentation and management of each project.
Plan and schedule project timelines and milestones using appropriate tools.
Develop and deliver project reports, proposals, requirements documentation and presentations on weekly basis.
Sets and manages client expectations.
Follow up with the team to ensure project submission within due date
Update & maintain daily track record.

Experience Required: 1 to 4 years

Salary: up to 40K

Location – Mohali