Job Title: Manager – Customer Service
Accountable to: Manager – Customer Service
Shift: Night
Salary Range: Upto 5-6 lpa Qualification: Education – Graduate
Location: Kolkata
JOB SUMMARY: The position is responsible to make sure that the needs of their customers are being satisfied.
Your aim is to provide excellent customer service and to promote this idea throughout the organization.
Key Areas of Responsibilities:
1. Improve customer service experience, create engaged customer’s and facilitate organic growth
2. Take ownership of customer’s issue and follow problems through to resolution
3. Develop service procedures, policies and standards
4. Keep accurate records and document customer service actions and discussions
5. Analyze statistics and compile accurate reports
6. Mentor and develop customer service agents and nurture an environment where they can excel through
encouragement and empowerment
7. Keep ahead of organization’s developments and apply best practices to areas of improvement
8. Control resources and utilize assets to achieve qualitative and quantitative targets
9. Maintain an orderly work flow according to priorities
10. Ability to think strategically and to lead
11. Excellent knowledge of management methods and techniques
12. Responsible for the entire task handled by Team Leader.
Interested Candidates are requested to send us their resume on hr5@tasolutions.in or call us on 9023404909 also, you may please refer to your friends/colleagues. Wish you all the best.
Assistant Manager – Operations Gender: Male
Salary range: Upto 6.5 lpa
Experience:- 4 years Plus
Location:-Mumbai
Job Description:
To handle daily ecommerce operations
Handle International logistics process and logistics queries for deliveries in 190+ countries.
Negotiate on rates and on-boarding new logistics carrier
Handle International returns including cross countries returns
Oversee warehouse operations in USA, EU region, Canada and India
Coordinate with the internal team and resolve their operational queries
Handling all account metrics and its policies
Analyze internal process workflow and do continuous improvements
Co-ordinate with the IT team for process flow automations and various reports for analysis.
Tie up with International vendors for product distribution and getting into new product
categories.
Required Skills:
Excellent Communication
Interpersonal
Good MS office knowledge
Problem Solving
Strong negotiation skills
Team handling
Interested Candidates are requested to send us their resume on hr4@tasolutions.in or call us on 9023404909 also, you may please refer to your friends/colleagues. Wish you all the best.
Position : Operations Manager
Location : West Bengal Siliguri
Salary Range – Upto 7lpa gender:- maleExperience:- 4 years +
JOB DESCRIPTION
· Manage and drive staffing plans, schedules, quality initiatives and process change initiatives, to
enable Operations to attain our Business Plan
· Manage a team of 10 to 20 with responsibility of a department, within a very fast-paced/ time-
critical and demanding environment
· Set/clarify requirements and expectations for Operations Assistant Managers and Team Leaders
· Measure performance through metrics, providing feedback, and holding front line associates
accountable for their performance and the performance of the task they are assigned to handle
· As needed partner with Astt. Managers & TL’s to establish corrective plans to insure that
department meets objectives
· Leverage ideas of other Business Unit Managers and Team Leaders to source and nurture creative
improvement plans for Operations eco system
· Take proactive steps to ensure that best practices are shared across all work types and shifts
· Be responsible for the overall direction, coordination and evaluation of the department
· Work closely with support staff (HR, Finance, Admin, HNIT and Automation Manager) to build and
secure support and resources for projects and initiatives
· Carry out supervisory responsibilities in accordance with the organizations policies and procedures
· Manage and promote the maintenance of the working environment including driving health and
safety standards across your operational area
· Maintains a complete management overview and thorough understanding of inventory in a multi-
product environment
· Achieve damaged/defective reimbursement targets
· Implements change and/or develops new processes as required to provide ability to better manage
the operational workflow
· Continuously measure and evaluate the departmental goals and all work processes, available daily
labour and daily production goals
· Manage and report metrics daily
· Be responsible to answer all questions for his department and act as a master of his domain
BASIC CANDIDATE REQUIREMENTS
· Strong senior operations team leadership experience (manufacturing, production or distribution
environments), in a similar fast-paced environment
· Goal driven, target orientated, able to step back and look at the bigger picture and long term vision
for the department.
· Able to manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved
if needed.
· Demonstrate strong track record of team leadership within a large scale rapid and process driven
environment
· Demonstrate a strong track record of problem solving and very strong analytical skill capability as
required, to look at and find solutions for a variety of operational challenges
· Excellent judgments to ensure timely decisions are made on a regular basis. Demonstrated ability
to get things done and be resourceful.
· Maintains effective pace and produces conclusive, measurable results within time commitments.
· You are fluent in English. Verbally and written communication, including report writing skills.
· High dependability – able to manage a business that can operate 24/7 and commit the time
required to get the job done. Therefore you should be able and willing to work to flexible schedules/
shifts and commit the time required to get the job done.
Interested Candidates are requested to send us their resume on hr4@tasolutions.in or call us on 9023404909 also, you may please refer to your friends/colleagues. Wish you all the best.
