Key Responsibilities:
• Visit potential customers and generate business opportunities
• Identify decision-makers and introduce company products/services
• Understand customer pain points with existing suppliers and explain suitable solutions
• Prepare and share quotations with clients
• Follow up with customers until order finalization and payment collection
• Build strong professional relationships with new and existing clients
Required Skills:
• Good communication and interpersonal skills
• Confident in meeting and interacting with new people
• Strong follow-up and negotiation skills
• Willingness to travel for client meetings
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Role Overview:
This role involves handling all incoming customer queries, ensuring quick resolution, and maintaining a smooth and positive customer experience. The ideal candidate should also be skilled in communication techniques that help guide customers effectively and confidently.
Key Responsibilities:
- Handle all inbound customer calls within a defined calling window
- Respond to and manage customer queries on WhatsApp
- Assist customers with product selection, sizing, and order-related queries
- Handle customer concerns and complaints, including managing dissatisfied or angry customers calmly and professionally
- Ensure high levels of customer satisfaction across all interactions
- Follow communication SOPs and maintain quick response times
Requirements:
- Strong communication skills (Hindi & English)
- Prior experience in customer support, telecalling, or similar roles (preferably in e-commerce/fashion)
- Good understanding of sales techniques and persuasive communication
- Ability to handle high-volume conversations and multitask efficiently
- Strong problem-solving skills and ownership mindset
Working Environment:
- Fast-paced, high-growth setup
- Requires responsibility, consistency, and attention to detail
Bonus:
- Experience in D2C or fashion brands
- Strong communication and customer-handling skills
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues