Operations Head – Job description
The Travel Operations Head manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support, and also handles tour assignments. Shall have overall control over day-to-day operations.
Should be service-oriented with strong multi-tasking skills, guides the operations teams to address any customer feedback and vendor management issues. Should be able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules.
Tasks….
➢ Agent Ads and familiarization trips
➢ Brochure Management
➢ Conduct training on service standards for employees.
➢ Develop corporate governance measures.
➢ Develop disaster relief, incident and contingency guidelines.
➢ Develop safety and security guidelines for developed schedules.
➢ Ensure accurate and timely reporting of vendors’ performance.
➢ Ensure tour operations follow regulations including visa and immunization requirements.
➢ Evaluate how latest technology trends can be leveraged on to improve productivity and innovation.
➢ Evaluate performance of travel operations teams.
➢ Gather and analyze feedback for operational improvements and product development.
➢ Implement department’s recruitment and retention efforts.
➢ Manage budgets in accordance with work plans.
➢ Manage customer issues and disputes.
➢ Manage escalated contractual issues with existing vendors.
➢ Monitor adherence to service level standards by vendors.
➢ Monitor vendors’ adherence to safety and health guidelines at sites.
➢ Optimize effectiveness of sales and marketing campaigns
➢ Prepare and implement Sales Plan, promote and market the business, sometimes to new or niche markets
➢ Propose budgets for management approval.
➢ Provide on-the-job training to staff.
➢ Recommend improvements to customer service experience.
➢ Review customer demand data to support the product and experience development department.
➢ Schedule tour guiding assignments based on fit and availability.
➢ Travel Expos & Travel Shows
#operations #operationhead #teamhandling #travels #tours #hyderabad
if Interested, kindly forward your updated CV on hr5@tasolutions.in or can call on 9779649490. We will really appreciate it if you forward this position to your colleagues or Friends.
Responsibilities:
· Meeting with clients virtually or during sales visits
· Maintaining accurate records
· Attending any exhibitions, conferences, Meetings
· Review sales performance
· Research the market and related products
· Listen to customer requirements and present appropriately to make sale
· Maintain and develop relationships with existing and new customers
· Arrange Video calling and meetings
· Timely respond to incoming emails and phone queries
· Negotiate the terms of an agreement and close sales
· Gather market and customer information
· Make accurate and rapid cost calculations and providing customers with quotations.
· Maintains quality service by establishing and enforcing organization standards.
· Knowledge of MS Office software and CRM software
· Self-motivated and goal-oriented, desire to deliver results
· To understand the needs of business customers
Key Skills :
Excellent communication skills
Positive, confident and determined approach
High degree of self-motivation and ambition
Skill to work both independently and as a part of a team
Capable to flourish in a competitive environment
Self-motivated and driven by targets
Resilience
If Interested,kindly forward your updated CV on hr5@tasolutions.in or may call on 9023404909 . We will really appreciate if you share this position with your colleagues or Friends
Office timings – 12 PM to 9:30 PM
Qualifications and skills
· Should have a degree from a reputable university.
· 2+ years experience working in an office setting
· Excellent written and verbal communication skills
· Proficient with Microsoft Office software
· Ability to multitask and prioritize assignments
Responsibilities and Duties
· Provide administrative support for the operations team
· Maintaining logs and monitoring daily reports
· Polite but Persistent Follow-Ups (Internal/External) on Phone/ Text / Emails
· Helping and guiding the site team in the preparation of daily reports
· Maintaining manpower log for the payroll activities.
· Daily communication with PMs & Supers
· Change order follow-up & Closeout works to follow up.
· Projects Permit renewal assignment
· Perform accounting tasks, including payroll, invoicing, and budget tracking
#officeassistant#jobopening#jobopportunity
If interested can forward your updated resumes on hr6@tasolutions.in and can directly contact us on 9569909808 also can provide our reference to your friends and colleagues
