Technical Support Executive
Night Shift
Gender: Male
Day Shift
Gender: Any
Experience: 1-2 years
Salary: 20-30K PM
TA for Night shift candidates
English is must
Location: Domlur, Bangalore
Job Profile:
Your job role as a Tech Support Executive will be to provide support for Enrolled students. This can range from Support for LMS, Google apps support, Zoom support, server/tenant support. All Support is handled either through ticketing system, calls, emails or sms. You will be first trained in various technologies we use. You will also be required to help with internal support issues. You are supposed to have an excellent technical background. We provide 24×7 Tech support so you are required to be on rotational shift.
Job Description
1. Daily resolve Tickets raised by students with a turnaround time of less than 24hrs.
2. Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser related issues.
3. Escalate top priority, production-critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems.
4. Maintain ownership of issues until resolution.Resolve incidents in a timely manner as per SLAs.
5. Take full ownership on customer problem/cases, monitor for proper and on time feedback.
6. Act as the front line T2 technical contact to interact with customers (business partners and direct customers).
7. Work closely with the sales/chat coordinators. Follow the visit and escalate for technical or business emergency.
8. Try to resolve the case remotely, if can’t resolve due to complex, urgency, ability escalate to the higher team.
9. Report to your Lead daily about any issue and statuses
Requirements:
1. Minimum 2 to 5 years of prior experience as a Technical Support executive handling tickets.
2. Experience no bar for suitable candidate.
3. Must have good English communication skills.
4. Must be comfortable in making outgoing calls to resolve issues.
5. Must be willing to work in Rotational shifts.
6. Preffered – Prior knowledge of Google Apps (like Gmail, Google drive, Google Sites), Zoom. And if you have past experience of working at a Edtech firm.
Benefits that you get:
1. Medical Insurance for Individual and Family through Oriental Insurance.
2. Salary directly deposited to Bank account.
3. You earn 1.5 days of vacation every month.
4. Travel Allowance depended on your profile.
5. OverTime 1.25 times paid upon Approval.
6. Comp off benefits.
7. PF benefits with 100% Employer matching.
8. Holidays followed as per USA calendar.
If interested can forward your updated resume on hr5@tasolutions.in and can directly contact us on 9023404909 also can provide our reference to your friends and colleagues
Chat Process
Day Shift:
Gender: anyTime: 9 am to 6 pm
Night shift:
Gender: MaleTime: 9 PM to 6 AM
Experience: 3-4 Years
Salary : 30K PM
Location Domlur, Bangalore
Job Profile:
We are looking for an experienced Chat Coordinator for an e-learning company in Domlur for the Rotational shift.
Must Have:
1. Excellent written & verbal communication skills
2. Prior Chat Experience is a must
3. Should have knowledge of all Chat techniques like probing etc.
4. Minimum 2 to 5 years of experience in Chat
5. Minimum 2 to 5 years of experience in IT chat/Sales/Emails/Inbound calls/Outbound calls. An experience of working for US client is an advantage.
Job Description
1. Handle inbound chats to answer all the queries related to our online IT courses. Must initiate force chat and sell our online IT training courses.
2. Must be able to handle multiple chat conversations simultaneously.
3. Efficiently and judiciously escalate issues with clear communication to team lead/ manager when required.
4. Should Work and communicate with cross-functional teams (sales, product specialists, etc.) using various channels of internal communication regarding Partner issues.
5. Regular follow-up to be made to convert prospects to enroll in our online IT courses.
6. Update all the communication in the CRM diligently.
7. Adhere to processes and guidelines in line with the defined company standards.
8. Problem Solving, telephone etiquettes, Customer Service & sales techniques.
9. Must be a quick learner as training will be provided to understand our E-learning Courses.
Location: Domlur, Bangalore
Work hours: Rotational Shift (7am – 4pm; 1pm – 10pm; 3pm – 12am; 8pm – 5am; 11pm – 8amIST). Frequency of Rotation will be 2 Weeks.
CTC: Salary is not a concern for the right candidate Plus attractive Incentives.
Benefits that you get:
1. You earn 1.5 days of vacation every month
2. Travel Allowance provided
3. OverTime 1.25 times paid upon Approval
4. Comp off benefits
5. Medical Insurance provided
6. Attractive Incentives and Commissions
7. PF benefits with 100% Employer matching
8. Great Referral bonus program
9. Learn many new technologies and enhance your skills
10. Attendance Bonus
11. All training Courses offered to Employees for Free
12. Great opportunity for growth within the company within other departments for exemplary employees
13. Feel Good at work – Great fun work environment with lot of employee engagement activities
If interested can forward your updated resume on hr5@tasolutions.in and can directly contact us on 9023404909 also can provide our reference to your friends and colleagues
HR MANAGER
Experience: 3- 5 Years
CTC: 5.40 LPA
Gender: Female
Location: Domlur, Bangalore
Work hours are 10 AM to 7 PM IST
Requirements
1. Spoken English skills should be 8/10 or more
2. Must have 3 years of experience in recruitment and hiring process
3.Good communication skills, verbal and written
4. Linkedin and Linkedin Sales Navigator exp is a must
5. Work hours are 9am to 6pm IST with every other Saturday work.
6. Prior experience in Ed tech company is added advantage
Job Role and Responsibilities
1. Develop and implement strategic initiatives for recruiting diverse talent in an organization and their management.
2. Analyzing the requirements by coordinating with the respective team managers, sourcing the right profile, identification and screening, Recruitment Experience, Payroll, Employee engagement and management, Attendance, Leaves Policy , & other Generalist responsibilities as per the requirements.3. Sourcing profiles from various sources like Job Portals, Employee Referrals, LinkedIn, Vendors or Own Network.
4. Evaluates applicants by taking initial telephonic interviews, shortlists and schedule the F2F interviews with the respective team managers.
5. Vendor Management: Interacting with Vendors and explaining to them about the company’s manpower requirements.
6. Must be in regular touch with all the vendors to close the position as per the given deadlines.
7. Must send regular updates about the recruitment process as well.
If interested can forward your updated resume on hr5@tasolutions.in and can directly contact us on 9023404909 also can provide our reference to your friends and colleagues
