-
-
Your Recruitment Specialist
Click on this paragraph.
Job Responsibilities:
• To provide customer service support to a fast paced Home delivery depot in arranging delivery dates for orders to be delivered to the end customer
To handle outbound and inbound
Live chats calls to meet and surpass customer service levels
• Responses to SMS and emails
Responsibilities
• Manage central email inboxes appropriately and action inbound emails
• To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner
• Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly
• Maintain system with current information to ensure orders are updated with all communications
• Ensure requests to supply information to internal and external contacts are completed within the required deadlines
• Liaise with relevant departments to ensure procedures are followed and goods are dispatched
• Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision • Identify the customer’s requirements and respond to them
• Complete additional ad-hoc tasks as required
Person specification
Knowledge and Experience
• Customer service experience in a B2C or B2B environment
•
A track record of working towards and achieving KPI’s
• Handling a high volume of inbound and outbound calls as part of a team
•
Experience of inputting customer information into data systems
Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)
• Ideally experience of transport or logistics in a customer service environment would be an advantage
• Experience of making outbound and dealing with inbound calls.
Skills and abilities
• The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.
• The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed
Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)
• Demonstrate accurate numerical and analytical skills (s)
Strong IT skills including Word, Excel, databases and data input, internet/email
Qualifications
Educated to high level
• Ability to communicate in English fluent (written and verbally)
• Proficient in the use of computers
Salary
• Negotiable dependent on experience and skill set
Hours of Work
To be agreed
#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.
