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Your Recruitment Specialist
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Customer Support Executive
We are looking for a qualified customer support executive who will offer excellent customer service, we need an enthusiastic individual who can listen to customer issues and offer unique and innovative solutions to each problem. The successful candidate for this role will be trained in the company customer service policies and educated in product knowledge which will be helpful for offering quick and accurate assistance to customers.
The Job Role and Responsibilities
Answer customer emails regarding product issues, order processing, invoicing service and general client concerns.
Analyze active application files on a regular basis and recommend solutions to speed up the process.
Responsible for a high level of professionalism with clients and working to establish a positive rapport
with every client.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product information and be informed of any changes in customer policies.
Complete applications in a timely manner.
Answer calls professionally to provide information about products and services.
Keep records of customer interactions and transactions, recording details of inquiries.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements
Bachelor’s degree in any related field
Minimum of 2 + years of relevant work experience
Excellent customer service and organizational skills
Excellent knowledge of Emails in MS Office using Outlook, advanced excel.
Good communication skills and fluency in English is also desired.
Ability to listen and active problem-solving skills
With excellent written and verbal communication skills
Ability to work in an organized and timely manner.
#CSA #Customersupport #CSE #Suratjobs #Customer #CustomerSupportExecutive
If interested can forward your updated resumes on hr4@tasolutions.in and can directly contact us on 9779649490 also can provide our reference to your friends and colleagues
Customer Support Executive
We are looking for a qualified customer support executive who will offer excellent customer service, we need an enthusiastic individual who can listen to customer issues and offer unique and innovative solutions to each problem. The successful candidate for this role will be trained in the company customer service policies and educated in product knowledge which will be helpful for offering quick and accurate assistance to customers.
The Job Role and Responsibilities
Answer customer emails regarding product issues, order processing, invoicing service and general client concerns.
Analyze active application files on a regular basis and recommend solutions to speed up the process.
Responsible for a high level of professionalism with clients and working to establish a positive rapport
with every client.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product information and be informed of any changes in customer policies.
Complete applications in a timely manner.
Answer calls professionally to provide information about products and services.
Keep records of customer interactions and transactions, recording details of inquiries.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements
Bachelor’s degree in any related field
Minimum of 2 + years of relevant work experience
Excellent customer service and organizational skills
Excellent knowledge of Emails in MS Office using Outlook, advanced excel.
Good communication skills and fluency in English is also desired.
Ability to listen and active problem-solving skills
With excellent written and verbal communication skills
Ability to work in an organized and timely manner.
#CSA #Customersupport #CSE #Delhijobs #Customer #CustomerSupportExecutive
If interested can forward your updated resumes on hr4@tasolutions.in and can directly contact us on 9779649490 also can provide our reference to your friends and colleagues
Job Description
• Prepare the job descriptions, post jobs on various job boards, and hire the right talent for various job openings.
• Responsible for end-to-end recruitment – sourcing, screening, interviewing (telephonic, virtual, face-to-face), performing background verification, handling offer letter generation and candidate rejection.
• Coordinate with managers and the management regarding updates on the interviews.
• Maintain a good rapport with consultancies to source candidates of the best quality.
• Employee onboarding and documentation.
• Maintain a database of employees and update it regularly.
• Responsible for monitoring the entire performance management system.
• Responsible for end-to-end review of all employees.
• Responsible for sharing the reviews to employees and conducting one on one sessions.
• Collect and gather manager feedback and conduct feedback sessions for managers as and when required.
• Maintain a database of all feedback received from managers for the employees.
• Handle employee complaints, and grievances and provide solutions from time to time.
• Constantly review and update the employee policies and guidelines, as and when required.
• Identify and schedule learning and development sessions for all the teams well in advance based on the current market requirements and ensure that the sessions are conducted smoothly.
• Curate topics for the Learning and Development program inside the company.
• Plan and conduct engagement activities for the employees.
• Conduct exit interviews.
• Maintain positivity at all times and ensure that employees are happy with the culture of the organization.
• Maintain a great bond with all employees always.
#HR #humanresource #Humanresourcemanagement #HRrole #Chennai
If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9779649490 also can provide our reference to your friends and colleagues
