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Your Recruitment Specialist
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Job Title: Manager – Customer Service
Accountable to: Manager – Customer Service
Shift: Night
Salary Range: Upto 5-6 lpa Qualification: Education – Graduate
Location: Kolkata
JOB SUMMARY: The position is responsible to make sure that the needs of their customers are being satisfied.
Your aim is to provide excellent customer service and to promote this idea throughout the organization.
Key Areas of Responsibilities:
1. Improve customer service experience, create engaged customer’s and facilitate organic growth
2. Take ownership of customer’s issue and follow problems through to resolution
3. Develop service procedures, policies and standards
4. Keep accurate records and document customer service actions and discussions
5. Analyze statistics and compile accurate reports
6. Mentor and develop customer service agents and nurture an environment where they can excel through
encouragement and empowerment
7. Keep ahead of organization’s developments and apply best practices to areas of improvement
8. Control resources and utilize assets to achieve qualitative and quantitative targets
9. Maintain an orderly work flow according to priorities
10. Ability to think strategically and to lead
11. Excellent knowledge of management methods and techniques
12. Responsible for the entire task handled by Team Leader.
Interested Candidates are requested to send us their resume on hr5@tasolutions.in or call us on 9023404909 also, you may please refer to your friends/colleagues. Wish you all the best.
Assistant Manager – Operations Gender: Male
Salary range: Upto 6.5 lpa
Experience:- 4 years Plus
Location:-Mumbai
Job Description:
To handle daily ecommerce operations
Handle International logistics process and logistics queries for deliveries in 190+ countries.
Negotiate on rates and on-boarding new logistics carrier
Handle International returns including cross countries returns
Oversee warehouse operations in USA, EU region, Canada and India
Coordinate with the internal team and resolve their operational queries
Handling all account metrics and its policies
Analyze internal process workflow and do continuous improvements
Co-ordinate with the IT team for process flow automations and various reports for analysis.
Tie up with International vendors for product distribution and getting into new product
categories.
Required Skills:
Excellent Communication
Interpersonal
Good MS office knowledge
Problem Solving
Strong negotiation skills
Team handling
Interested Candidates are requested to send us their resume on hr4@tasolutions.in or call us on 9023404909 also, you may please refer to your friends/colleagues. Wish you all the best.
Designation:-Marketplace Account Manager:
Gender – Male/Female
Salary Range – Upto 30K (Beyond that if candidate is really good)
Experience:- 2-4 Years
Gender:- Male
Location:-Mumbai
1. Responsible for Marketplace Account Management.
2. Responsible for achieving Sales Target.
3. Responsible to coordinate with Order fulfillment, Customer Service, Seller. Support and IT
team to keep the assigned account healthy.
4. Responsible to make sure the Operations/task list for assigned accounts perform in a
timely manner. (Inventory, Pricing, Promotion, Duty-Taxes)
5. Responsible for reconciliation of assigned accounts.
6. Responsible to do market research and competitive research for assigned accounts and
implement new strategies.
Interested Candidates are requested to send us their resume on hr4@tasolutions.in or call us on 9023404909 also, you may please refer to your friends/colleagues. Wish you all the best.
