Designation –  Sales and Operation
Experience – 2 to 7 Years
Salary –  Hike over CTC
Gender – Any
WFO –  Work from Office Only
Location – PAN India

Key Performance Indicators:
 Understand all service lines of the company and maximize cross-sell.
 Excellent sales service to ensure high levels of customer satisfaction.
 “Go the extra mile” to drive sales.
 Effective relationship management to increase customer retention rate.
 Analyze high yield lanes and focus on maximizing sales mix revenue yield.
 Understand market dynamics and keep the leadership advised of all market
developments proactively.
 Always manage drivers proactively and cordially.
 Ensure all documents are received in a timely and efficient manner to process for load
clearance.
 Engage the customer with utmost customer service and updated communication.
 Escalate any service failures and/or claims to Dispatch Service Supervisor.
 Provide driver and customer support where required.
 Be aware of all procedures and remain proactive.
 Perform administrative and clerical duties of operations department along with
customer relationship management.
Role and Responsibilities
 Closes new accounts by answering the telephone, fax, and e-mail inquiries and verifying
and entering information.
 Fills orders by transferring orders to fulfilment, communicating expected delivery date,
and explaining stock-outs.
 Acknowledges customers, clients, drivers and team members by responding instant
queries, emails, texts, and phone calls and deals with problems as they arise.
 Assist cutomers, clients and operations team to resolve complaints and provide the best
solutions.
 Researching on vertical and geo locations to ensure a robust pipeline of opportunities.
 Provide monthly reporting, projections and targets to the Director of Sales and
operations head.
 Develop proposals in accordance with clients’ needs and expectations.
 Take ownership & Achieve monthly, quarterly and annual performance targets.
 Negotiating contracts and packages.

 Maintain all the necessary records for drivers and customs clearance and ensure all
documents are in order with complete information.
 Ensure that location of dispatched trucks and trailers is always known.
 Monitor loads in PCS and ensure that the loads are being updated by the driver.
 Escalate necessary repairs and driver’s needs including issuing T-Cheks for any lumpers,
etc. to the Dispatch Service Supervisor.
 Notify operations team and customers about the relevant process/service details.
Skills and Requirements
 Solid negotiation and interpersonal skills
 Extremely organized and detail-oriented
 Must possess a strong work ethic
 Able to effectively communicate both verbally and in writing
 Self-Motivated, ambitious and results-driven
 High proficiency in MS Office Excel
 Availability to work flexible shifts
 Bachelor’s degree in Sales/Marketing, Business Administration

#sales #logistics #freight #bde #salesexecutive

If Interested, kindly forward your updated CV to [email protected]  or may call on 9056679449. We will really appreciate, if you share this position with your colleagues or Friends.