-
-
Your Recruitment Specialist
T & A HR Solutions provides best opportunities in various diversified segments and sectors such as IT & Information Techno…
Read More »T & A HR Solutions understand that requirement of each client is unique, so we provide fresh perspective & young talent of…
Read More »If you wish to be considered for any of the Openings, you may please submit your Curriculum Vitae and We will assist you in the be…
Read More »Designation: USTOMER SERVICE EXECUTIVE (ENGLISH & HINDI)
Exp:- 0-1Years
Salary:- 10K -15K PM
Location:- Panchkula
Job Description
o Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.
o Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.
o Process withdrawal requests, complete KYC & create/complete Zoho task tickets.
o Follow up to ensure that appropriate and timely actions are taken on customers’ requests.
o Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Make outbound phone calls to maximize sale/deposit conversion.
Key Skills
o Extremely good oral communications skills in English and Hindi
o Basic MS Excel, word and email skills
o Ability to listen & solve customer issues
o Good interpersonal and writing skills
o Ability to handle pressure
Qualification
o Graduation
o 2 Years experience in CS or with Zoho CS & CRM (or equivalent) tools
o Experience in the skill based gaming industry a plus
Please note We do not charge anything from the Candidates nor any deductions in the 1st month Salary. “We Just Provide JOBS”
