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  • Urgent Opening for Technical Support Executive for Leading IT Company

Posted on -November 25, 2016

Experience : Minimum 1 Year

Salary : Negotiable

Location : Mohali

Shift : Night

Male/ Females both can apply

Key Responsibilities:

– Provide support to customers via telephone, email and remote control for the range of services and products that Solutions provide

– Diagnose and resolve customer’s problems

– Provide weekly reports to key customers

– Ensure that customers are kept up to date at all times

– Answer customers questions

– Provide pre-sales technical support

– To provide desktop support and general configuration of software

– To provide network support and general configuration

– Ensure that all internal IT helpdesk requests are auctioned

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