Post – Female Customer Service Advisor in UK Process
Experience – 2 Yrs
Salary – 20 to 25k & Negotiable
Qualification – Graduate Any
Responsibilities
Main duties and tasks
-Manage central email inboxes appropriately and action inbound emails
-To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner
-Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly
-Maintain system with current information to ensure orders are updated with all communications
-Ensure requests to supply information to internal and external contacts are completed within the required deadlines
-Liaise with relevant departments to ensure procedures are followed and goods are dispatched
-Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision
-Identify the customer’s requirements and respond to them
Knowledge and Experience
-Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI’s
-Handling a high volume of inbound and outbound calls as part of a team § Experience of inputting customer information into data systems
-Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)
-Ideally experience of transport or logistics in a customer service environment would be an advantage
-Experience of making outbound and dealing with inbound calls.
Skills
-The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.
-The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed
-Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)
-Demonstrate accurate numerical and analytical skills (s)
-Strong IT skills including Word, Excel, databases and data input, internet/ email
Qualifications
-Educated to high level
-Ability to communicate in English fluent (written and verbally)
-Proficient in the use of computers
