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  • Urgent Opening for Client Support Executive in Mohali

Posted on -August 30, 2016

Experinece : 0 to 5 Years
Salary : 20k-50k PM
Location : Mohali
Company:- Leading IT Company

Job Responsibility:-
-Provide post-implementation product support to customers
-Manage customer support cases/tickets on a daily basis, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving issues
-Responding to Customer-reported issues in a timely manner per our SLA Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements
-Manage escalations and expectations for both the customer and Internal personnel
-Coordinate with Product Management, Product Operations, and Development teams in identifying, reporting, and resolving product issues.
-Author, edit, publish and maintain solutions of known issues/solutions

Interested candidates kindly forward your updated CV with your current and expected CTC on or can call us directly on 9041149494. If you are not interested we will really appreciate you if you forward this position to your colleagues to whom you find suitable.

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