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T & A HR Solutions provides best opportunities in various diversified segments and sectors such as IT & Information Techno…Read More »
T & A HR Solutions understand that requirement of each client is unique, so we provide fresh perspective & young talent of…Read More »
If you wish to be considered for any of the Openings, you may please submit your Curriculum Vitae and We will assist you in the be…Read More »
Post: Client Support Agent
Qualification : B.tech IT, CSE
Experience : 0 to 5 Years
Salary : 10k- 50k PM
Location : Mohali
Shift : Night
-Provide post-implementation product support to customers.
-Manage customer support cases/tickets on a daily basis, which includes verifying cases,
analyzing data, isolating and diagnosing the problem, resolving issues.
-Responding to Customer-reported issues in a timely manner per our SLA.
-Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements.
-Manage escalations and expectations for both the customer and Internal personnel.
-Coordinate with Product Management, Product Operations, and Development teams in identifying, reporting, and resolving product issues.
-Author, edit, publish and maintain solutions of known issues/solutions.
-Achieve subject matter expertise in the Maropost platform including:
1)API – REST, Web Services, XML
3)AMPScript (our proprietary language)
5)Custom Product Lines
6)Knowledge of HTML
Interested candidates kindly forward your updated CV with your current and expected CTC on [email protected] or can call us directly on 9041249494. If you are not interested we will really appreciate you if you forward this position to your colleagues.