Post: Client Support Agent
Qualification : B.tech IT, CSE
Experience : 0 to 5 Years
Salary : 10k- 50k PM
Location : Mohali
Shift : Night

Job Description:
-Provide post-implementation product support to customers.
-Manage customer support cases/tickets on a daily basis, which includes verifying cases,
analyzing data, isolating and diagnosing the problem, resolving issues.
-Responding to Customer-reported issues in a timely manner per our SLA.
-Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements.
-Manage escalations and expectations for both the customer and Internal personnel.
-Coordinate with Product Management, Product Operations, and Development teams in identifying, reporting, and resolving product issues.
-Author, edit, publish and maintain solutions of known issues/solutions.
-Achieve subject matter expertise in the Maropost platform including:
1)API – REST, Web Services, XML
2)Partner Integrations
3)AMPScript (our proprietary language)
4)Server Side JavaScript
5)Custom Product Lines
6)Knowledge of HTML

Interested candidates kindly forward your updated CV with your current and expected CTC on hr5@tasolutions.in or can call us directly on 9041249494. If you are not interested we will really appreciate you if you forward this position to your colleagues.