Key Responsibilities:
Coordinate daily service operations and maintain service schedules.
Assign and dispatch service engineers for on-site visits.
Serve as the primary point of contact for client complaints and service requests.
Monitor complaint resolution timelines to ensure service-level agreements are met.
Maintain records of service calls, customer feedback, and job completion reports.
Follow up with customers post-service to ensure satisfaction.
Work closely with the technical team for escalations and troubleshooting.
Prepare daily/weekly service reports for management review.

Requirements:
Experience: 2–5 years in service coordination or a similar role, preferably in the electrical or electronics industry.
Education: Graduate or Diploma in Electrical/Mechanical Engineering or any relevant field.

Skills:
Strong communication and customer handling skills
Good organizational and time management abilities
Basic knowledge of electrical products and services
Proficiency in MS Office (Excel, Word, Outlook)

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