Responsibilities:
· Manage and oversee the operational activities of the corporate travel department, ensuring smooth and efficient service delivery.
· Utilize GDS software (Galileo/Amadeus) to handle air ticketing for both international and domestic travel.
· Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service.
· Coordinate and book flights, accommodations, and other travel arrangements according to client preferences and budgetary constraints.
· Ensure compliance with corporate travel policies and negotiate favorable rates with airlines, hotels, and other travel suppliers.
· Stay updated on industry trends, airline regulations, and travel-related technology to provide the most up-to-date information to clients.
· Assist clients with visa processing requirements, providing basic knowledge and guidance throughout the application process.
· Handle and resolve any issues or complaints related to travel bookings, ensuring customer satisfaction and retention.
· Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts.
· Monitor and analyze travel data and expenses, identifying cost-saving opportunities and providing reports to management.
· Train and mentor team members, ensuring their professional development and adherence to company standards.
· Develop and maintain strong relationships with travel suppliers, negotiating contracts and ensuring the best possible service for clients.
· Keep track of travel industry regulations, including travel advisories, visa requirements, and safety protocols, and communicate them to clients and team members.
Requirements:
· Bachelor’s degree in Tourism, or a related field.
· Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus).
· In-depth knowledge of international and domestic travel booking processes, including flight, hotel, and car rental reservations.
· Familiarity with visa processing procedures and basic knowledge of visa requirements.
· Excellent customer service skills and the ability to handle corporate clients’ travel needs with professionalism and efficiency.
· Strong negotiation and relationship-building skills to secure favorable rates and services from travel suppliers.
· Proficient in using travel-related technology and online booking platforms.
· Attention to detail and the ability to multitask in a fast-paced environment.
· Strong organizational and time management skills to meet client deadlines and manage team schedules.
· Excellent communication and interpersonal skills to effectively collaborate with clients, team members, and travel suppliers.
· Leadership qualities with the ability to motivate and guide a team.
· Proficiency in MS Office suite and travel management software.
· Knowledge of travel industry regulations, including airline policies, travel advisories, and safety protocols.
· Ability to adapt to changing travel trends and technologies.
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