Work Timings:
 Monday to Friday: 9:30 AM to 6:30 PM
 Saturday: 9:30 AM to 5:00 PM
 A two-wheeler is mandatory for this job position
Qualifications
 Bachelor’s degree in information technology or computer science.
 CompTIA Server+ Certification (Mandatory)
 Any Hardware and Networking Certifications (Mandatory)
 4+ years of work experience as a technical support engineer.
 Knowledge of computer hardware and networking systems.
 Good time management skills.
 Good interpersonal skills.
 Ability to troubleshoot complex hardware and software issues.
Technical Skills
 Install and configure computer hardware, software, networks and applications
 Respond to technical support calls from other staff members or clients and communicate how
to resolve issues
 Diagnose and troubleshoot system and network problems, software faults or hardware
complications
 Keep a record of issues, along with solutions, to refer back to in future instances
 Meeting with clients to diagnose software, networking, or hardware issues.
 Providing technical support on-site or via remote-access systems.
 Offering solutions that meet the needs of the client.
 Repairing hardware malfunctions, software issues, and networking problems.
 Maintaining good client relations.
 Tracking and managing work records.
 Compiling job reports

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