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T & A HR Solutions provides best opportunities in various diversified segments and sectors such as IT & Information Techno…Read More »
T & A HR Solutions understand that requirement of each client is unique, so we provide fresh perspective & young talent of…Read More »
If you wish to be considered for any of the Openings, you may please submit your Curriculum Vitae and We will assist you in the be…Read More »
Designation – Customer Support Executive
Experience – 2+ years
Salary Range – Upto 3 LPA
Gender Preference – Male
Location – Surat
Customer Support Executive
We are looking for a qualified customer support executive who will offer excellent customer service, we need an enthusiastic individual who can listen to customer issues and offer unique and innovative solutions to each problem. The successful candidate for this role will be trained in the company customer service policies and educated in product knowledge which will be helpful for offering quick and accurate assistance to customers.
The Job Role and Responsibilities
Answer customer emails regarding product issues, order processing, invoicing service and general client concerns.
Analyze active application files on a regular basis and recommend solutions to speed up the process.
Responsible for a high level of professionalism with clients and working to establish a positive rapport
with every client.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product information and be informed of any changes in customer policies.
Complete applications in a timely manner.
Answer calls professionally to provide information about products and services.
Keep records of customer interactions and transactions, recording details of inquiries.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Bachelor’s degree in any related field
Minimum of 2 + years of relevant work experience
Excellent customer service and organizational skills
Excellent knowledge of Emails in MS Office using Outlook, advanced excel.
Good communication skills and fluency in English is also desired.
Ability to listen and active problem-solving skills
With excellent written and verbal communication skills
Ability to work in an organized and timely manner.
#CSA #Customersupport #CSE #Suratjobs #Customer #CustomerSupportExecutive
If interested can forward your updated resumes on firstname.lastname@example.org and can directly contact us on 9779649490 also can provide our reference to your friends and colleagues