Key Responsibilities:

Customer Support:
* Handle inbound and outbound calls to assist customers with queries and service requests.
* Respond to WhatsApp, chat, and email inquiries in a timely and professional manner.
* Provide appointment scheduling and booking support to customers.
* Ensure excellent customer satisfaction by resolving issues effectively.
* Escalate unresolved issues to the appropriate department when necessary.

Administrative Support:
* Update and maintain customer records in the database.
* Manage emails and follow-ups with customers and internal teams.
* Provide guidance using Google Maps or other relevant tools to assist customers.
* Assist in general office coordination and documentation tasks as required.

Requirements:
* Minimum 1 year of experience in customer service, call centre, or a related role.
* Excellent spoken and written English communication skills.
* Strong problem-solving and conflict-resolution skills.
* Proficiency in using CRM software, Google Sheets, and email management tools.
* Ability to work in a fast-paced office environment and handle multiple tasks.
* Strong attention to detail and customer-oriented approach.

Preferred Qualifications:
* Experience working with international customers (UK/US clients preferred).
* Familiarity with WhatsApp Business, online booking systems, or ticketing tools.
* Background in medical services, hospitality, or customer service roles.

#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitmentIf interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 8427933492 also can provide our reference to your friends and colleagues.