Qualifications:

• Bachelor’s degree in Technology or Masters in Business Administration.
• Minimum of 2 years of experience in a customer service, sales, or CRM management role, with at least 1 year in a leadership position.
• Strong understanding of CRM software and data analysis.
• Excellent communication, interpersonal, and leadership skills.
• Demonstrated ability to solve problems, manage multiple priorities, and drive team success.
• Innovative thinker with a proactive approach to business development and process improvement.

Responsibilities:

• Team Leadership and Development: Supervise and mentor a team of atleast 2 calling agents, enhancing their sales pitches and overall performance. Conduct regular training sessions and provide feedback to foster professional growth.
• CRM Management: Oversee the company’s CRM platform, ensuring accurate tracking, reporting, and management of client interactions. Address any client issues promptly, escalating them to the appropriate departments when necessary.
• Client Issue Resolution: Serve as the primary point of contact for client concerns, ensuring swift and effective resolution. Build and maintain strong client relationships, enhancing satisfaction and loyalty.
• Business Process Improvement: Continuously assess and improve business processes to increase efficiency and effectiveness. Provide strategic recommendations for growth and innovation, contributing to the company’s long-term success.

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Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on  9779649490. If not interested we will really appreciate it if you forward this position