Designation:- Technical Help Desk

Experience :- 6 months – 4 yrs

Salary :- 10k-18k PM

Location :- Belapur

Roles and Responsibilities

· Provide Support for Technical issue over phone/ chat/ Remote Tool

· For providing first level support on Desktops, Laptops, Printers.

· For first level administration of desktops, Laptops etc.

· Assign it to engineers, track it till closure, and update the user.

· Escalate as per the escalation chart, follow up with vendor.

· Keeping track of inventory in stock, inventory in use update asset data as per the process defined.

· Report generation as per the process defined.

Skills Required

· Should be a Graduate / Dip / BE.

· Should have around 1 – 3 Years of IT Exposure.

· Must have knowledge for operating system “Ubuntu”

· Should have experience in administering the Desktop, Laptops, Backup & Peripherals.

· Should be able to troubleshoot on Applications & Ubuntu Operating System etc.

· Should have a good working knowledge of MS Office

· Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in an organisation.

· Should have Good attitude and People Management Skills.

· Proactive thinking.

· Ability to meet deadlines and work well under pressure.

· Ability to logically prioritize tasks and schedule work accordingly.