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  • Team Leader

Posted on -August 17, 2017

Designation – Team Leader
Experience – 3 to 5 Years as TL in Outbound Card/Insurance Process
Salary – Hike On Current
Location – Panchkula
Gender – Male
Timings – 6:00 PM to 3:00 AM from Monday to Friday.


* Graduate from any stream

* Good Comm. Skills.

* Min 2+ year of Exp. as TL from Outbound(Cards/Insurance) process.

* Good analytical skills in English

* Time Management

* Ability to work under pressure and promote a healthy team environment.

Roles & Responsibilities:

* Manage a large and diverse team of CSAs working towards pre-defined targets

* Responsible for maintaining discipline and absenteeism of team on the floor

* Responsible for staff retention within the team

* Ensure prompt and accurate service and achievement of targets

* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

* To identify training / coaching needs of the team members and provide the same to the Manager

* To assist new members of the team by updating knowledge & bridge process gaps

* Be directly responsible towards fostering the development of team by motivating them

* To ensure team achieve productivity and quality roster adherence

* Ensure the professional and ethical conduct of team members

* Accountable for smooth flow of operations

* Coordination between Managers and Team Members

* Abide by companies and clients Information Security policies.

Interested candidates kindly forward your updated CV on with your current and expected CTC or call on 9041149494 if not interested we will really appreciate if u forward this position to your colleagues or Friends.

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