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  • Support Engineer

Posted on -January 30, 2018

Designation:- Support Engineer
Salary::- Hike on Current CTC
Location:- Mohali

Industry;- IT company

Diagnose and troubleshoot technical issues, including account setup
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
Provide prompt and accurate feedback to customers
Guide users with simple, step-by-step instructions
Ensure all issues are properly logged
Prioritise and manage several open issues at one time
Follow up with clients to ensure their issues are properly resolved and they are satisfied
Document technical knowledge in the form of notes and manuals
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Participation in providing training to customers as required
Flexibility in terms of working hours (2 hours +/- usual working hours in case there is work load or customer queries are pending)

Interested candidates kindly forward your updated CV on given mail ID with your current and expected CTC or call on 9023404909 if not interested we will really appreciate if u forward this position to your colleagues.

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