Support Engineer
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Posted on -January 10, 2018- Designation -
- Location - Mohali
- Experience -
- Salary - Hike on Current CTC
- Gender -
- Qualification -
- Skills -
- Target Industry -
Designation:- Support Engineer
Experience:5-7
Salary: :- Hike on Current CTC
Location :- Mohali
Industry ;- IT company
Requirements
- Diagnose and troubleshoot technical issues, including account setup
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
- Provide prompt and accurate feedback to customers
- Guide users with simple, step-by-step instructions
- Ensure all issues are properly logged
- Prioritise and manage several open issues at one time
- Follow up with clients to ensure their issues are properly resolved and they are satisfied
- Document technical knowledge in the form of notes and manuals
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Participation in providing training to customers as required
- Flexibility in terms of working hours (2 hours +/- usual working hours in case there is work load or customer queries are pending)
Interested candidates kindly forward your updated CV on
[email protected] given mail ID with your current and expected CTC or call on 9023404909 if not interested we will really appreciate if u forward this position to your colleagues.
