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  • Position open for Technical Support Specialist role in an IT company for WFH

Posted on -April 12, 2022

Job Title: Technical Support Specialist 
Location : WFH

No. of position: 1 Time: 7pm – 4 am IST

Communication – Good English Communication. interaction with North American clients 

Report – Head – Technical Support

Key responsibilities: Provide L2 and L3 support to customers Key experience: Knowledge of ERP software, Payroll and Accounting softwareBudget – 6- 10 LPA

ROLE AND RESPONSIBILITIES

• Efficiently understand and be able to escalate complex technical issues to engineering staff
• Advanced technical knowledge of mobile and web applications
• Ability to update technical documents
• Train customers on how to install and use the company’s products via web conferencing
• Support sales with after-sale customer support, including sending relevant documentation and information
to customers, ensuring that the product implementation is progressing according to the schedule, etc.
• Knowledge of support ticketing tools such as Jira and Confluence for documenting.
• Provide technical support to customers via phone and email
• Solve technical issues with company’s products by using available resources
• Accurately process and record support and training interactions
• Enjoys working in a technically challenging environment that allows you to show your creativity and
problem-solving abilities
• Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability
to provide rapid solutions to complex problems
• Experience working directly with user/customer base, with an ability to have a positive impact on activities
from a distance.
• Rapidly learn Field service management and ERP system space
• Understand product integrations
• Maintain strong customer relationship
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Experience working in a start-up environment
• Experience in technical support, software industry A MUST and experience doing remote support
• Proven analytical and problem-solving abilities and adaptability, attention to details and organizational
skills
• Knowledge of ERP system
• Knowledge of MS SQL
• Knowledge of database structure
• Knowledge of JIRA service desk or similar software
• Good knowledge of creating a knowledge base using various visual tool
• At a minimum holds a bachelor’s degree in MIS with accounting, or a related field of study, with at least 2- 3 years of application support experience
• Must have advanced knowledge of accounting and or accounting software and Payroll software
• Must have strong verbal and written English skills (Customers mostly located in the US and Canada)
PREFERRED SKILLS
Knowledge of ERP software, Payroll and Accounting software

If Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID with your current and expected CTC or call on 9569909808 if not interested we will really appreciate it if u forward this position to your co.

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