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Opening for the Customer Support Executive in a Manufacturing company for Ludhiana location.
Designation:- Customer Support Executive
Experience:- 0-1 year
Salary:- 12-18k PM Plus incentives
Location:- Ludhiana ( Sahnewal )
Gender Preferences:- Male
Skills:- candidates with excellent communication skills ( written & verbal ) & knowledge of E-mail & MS- Excel.
Qualification:- Qualification –Bachelors in Pharmacy , Biotechnology , Microbiology , Biochemistry
( candidates working as Medical Representatives with Pharmacy qualification )
Job responsibilities:- Ø Answer calls professionally to provide information about products
Ø Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.
Ø Follow up to ensure that appropriate actions were taken on customers’ requests.
Ø Refer unresolved customer grievances or special requests to designated departments for further investigation.
Ø Answer questions about products or the company
Ø Ask questions to understand customer requirements
Ø Enter and update customer information in the database
Ø Handle grievances to preserve the company’s reputation
Ø Keep records of calls and sales and note useful information
Interested candidates kindly forward your updated CV on firstname.lastname@example.org with your current and expected CTC or call on 9041149494 if not interested. We will really appreciate if you forward this position to your colleagues or Friends